Open to opportunities

Eujel Tura

@eujeltura

Fintech and customer operations specialist specializing in Stripe account management, claims processing, and compliant onboarding.

Philippines

Message

What I'm looking for

I’m looking for a customer-operations role where I can handle fintech account support or claims/onboarding end-to-end, meet SLAs, and keep compliance strong—working with clear SOPs, responsive stakeholders, and measurable turnaround improvements.

I’m a detail-oriented Operations & Customer Service Specialist with experience across fintech account support, insurance claims processing, and e-commerce onboarding. I’m known for meeting turnaround times, maintaining compliance with SOPs, and delivering accurate, timely resolutions to stakeholders.

Most recently, I’ve served as a Fintech Account Specialist for Stripe, acting as the primary contact for clients through chat, email, and phone. I manage account opening and setup, handle deposits and withdrawals, support KYC verification, process payment transactions, and resolve disputes and account-related inquiries.

Before fintech, I worked as an Insurance Executive, reviewing and processing claims with accuracy and policy compliance. I validated customer and claim information, investigated discrepancies, coordinated with adjusters and underwriters, and improved data accuracy to reduce rework—supported by strong attention to detail and multitasking.

Experience

Work history, roles, and key accomplishments

Fintech Account Specialist

Tdcx

Jul 2024 - Jun 2026 (1 year 11 months)

Served as the primary contact for clients handling account opening, IB account setup, deposits/withdrawals, and platform issues via chat, email, and phone. Supported onboarding and KYC verification, and managed payment transactions and disputes while maintaining timely, accurate resolutions.

Client Onboarding KYC Transaction Processing Dispute Resolution Data Validation Chat Support

Insurance Claims Executive

Allstate|Exl

Aug 2022 - May 2024 (1 year 9 months)

Reviewed and processed insurance claims to ensure accuracy and compliance with policy guidelines. Validated customer and claim documents, investigated discrepancies, and coordinated with adjusters and underwriters to resolve rework and maintain process efficiency.

Insurance Claims Processing Policy Administration Claims Investigation Validation

Onboarding Specialist

Office Partners 360

Aug 2021 - Aug 2022 (1 year)

Managed seller onboarding, including account setup and product catalog uploads, and provided platform navigation support. Addressed operational and technical inquiries, collaborated with internal teams to resolve seller issues, and maintained onboarding documentation such as guides and FAQs.

Product Upload Platform Support CRM Tools Documentation

Customer Service Representative

Eperformax

Dec 2020 - Aug 2021 (8 months)

Handled customer inquiries via phone, including billing, account management, and technical concerns. Resolved complaints and billing disputes efficiently while educating customers on products and services to maintain strong service quality in a high-volume environment.

Inbound Call Support Account Management Complaint Resolution Customer Education Technical Troubleshooting Service Quality Management