Mercy User

I’m a customer-focused communications professional with hands-on experience supporting clients across customer care and sales, with a strong emphasis on clear, professional responses. I enjoy helping people resolve concerns quickly, whether by calls, chat, or online channels.

With a Bachelor’s degree in Linguistics, Media, and Communication, I bring calm, detail-oriented communication to fast-paced environments. I’m skilled at articulating ideas clearly in writing and verbally, and I foster positive relationships while managing inquiries efficiently.

In customer service and sales roles, I delivered consistently high service, guided customers through product offerings, handled transactions, and helped maintain quality standards. I also managed stock visibility through monitoring levels, restocking support, and documentation of customer feedback to improve service.

As a Virtual Assistant and media intern, I strengthened my operational support skills—using Google Workspace, Canva, and structured research with APA-referenced content to produce client-ready materials. I’ve coordinated virtual workflows and webinars, contributed to news logs and scripting, and edited multimedia content using CapCut and Audacity.