Deborah Makori

Helped onboard over 150 restaurant partners by offering personalized training on setting up menus, running promotions, and using the platform effectively. Served as the main point of contact between partners and internal teams, quickly addressing onboarding issues and boosting partner satisfaction by 20%.

Successfully set up and managed onboarding processes for over 20 international clients, cutting ramp-up time by 30% and boosting client satisfaction by 25%. Held regular check-ins with both clients and virtual assistants during the first two weeks to make sure everyone was on the same page regarding expectations, communication, and workflow.

Helped launch 10+ brands on social media by building customized content calendars and setting up clear protocols for handling any potential issues or crises. Mentored junior team members on how to follow client-specific workflows, which led to a 25% boost in overall team productivity.

Completed the AI Career Essentials Certification program, gaining foundational knowledge in artificial intelligence and its applications. This certification enhanced skills relevant to modern professional environments.

Undertook the Virtual Assistant program, developing comprehensive skills in administrative support, client management, and remote work tools. This training prepared for effective virtual assistance roles.

Acquired a Bachelor's degree in Journalism and Mass Communication with a specialization in Public Relations. The curriculum covered various aspects of media, communication strategies, and public relations practices.