Open to opportunities

Faith Chepngeno

@faithchepngeno

Message

Ambitious communication graduate with strong customer service skills.

Kenya

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a young and ambitious lady with a B.Sc. in Communication and Journalism from Moi University. My educational background has equipped me with excellent communication skills and a strong understanding of media dynamics. I am eager to leverage my skills in a dynamic organization where I can contribute positively.

Throughout my career, I have gained valuable experience in customer service and administrative roles. My time as a Call Center Operator and Customer Service Representative has honed my ability to solve problems amicably and work efficiently under pressure. I am proficient in various ICT tools, including Microsoft Office and WordPress, which enhance my productivity and creativity in the workplace.

Experience

Work history, roles, and key accomplishments

Call Center Operator

Alfa/Sakivi Systems

Sep 2023 - Nov 2023 (2 months)

Managed outbound calls, provided training for new employees, and resolved customer issues effectively. Developed skills in CRM usage and efficient workflow management.

Outbound Calling Customer Service CRM Software Accent Training Problem Solving Communication Skills Team Leadership Time Management

Customer Service Representative

Salix Data Africa

Nov 2021 - Oct 2022 (11 months)

Followed scripts for outbound calls, achieved targets, processed mortgage documents accurately, and trained new employees in accent and workflow efficiency.

Outbound Calling Customer Service Accent Training CRM Software Communication Skills Problem Solving Time Management

Legal Administrative Assistant

Njeri Kuria Advocates

Nov 2021 - Dec 2021 (1 month)

Performed legal administrative tasks, maintained office supplies, managed schedules, and ensured proper filing of legal documents.

Legal Management Document Management Scheduling Communication Skills Time Management

Data Entry Clerk

Ministry of Interior

Sep 2019 - Oct 2019 (1 month)

Handled sensitive information related to population data, contributing to government service efficiency.

Data Entry Communication Skills Time Management

Intern

Royal Media Services (Citizen TV)

Jan 2018 - Jun 2018 (5 months)

Collected news information, wrote scripts, pitched ideas, and engaged with audiences through social media. Developed skills in content creation and event coverage.

News Collection Script Writing Content Creation Canva WordPress Team Collaboration