Lavender Lore
@lavenderlore
Self-motivated customer care representative with strong leadership skills.
KenyaWhat I'm looking for
I am a self-motivated and results-oriented professional with a strong background in customer service and communication. My experience as a Customer Care Representative at Startimes Media Kenya has honed my ability to effectively respond to client inquiries, solve problems, and conduct market research. I take pride in my interpersonal skills, which allow me to connect with clients and colleagues alike, fostering a productive work environment.
Throughout my career, I have demonstrated leadership capabilities, notably being awarded Best Employee of the Year in 2022 for my performance as a telesales agent. I spearheaded the introduction of an E-commerce department, showcasing my initiative and ability to drive organizational success. My internship at the Ministry of Environment and Natural Resources further developed my strategic planning and administrative skills, preparing me for dynamic challenges in the workplace.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Startimes Media Kenya
Oct 2021 - Present (3 years 9 months)
Responded to client calls and guided them in solving existing problems. Handled online chat requests, complaints, and inquiries, escalating unresolved issues to relevant departments for further assistance.
Intern
Ministry of Environment and Natural Resources
Sep 2020 - Sep 2021 (1 year)
Assisted in strategic planning for the Ministry, including planning for World Environment Day. Performed administrative responsibilities such as relocation, discipline, and performance improvement, ensuring adherence to policies and procedures.
Education
Degrees, certifications, and relevant coursework
Moi University, Imperial College of Medical and Health Sciences (ICMHS)
Certificate, Records Management
Grade: Distinction
Completed a Certificate in Records Management with Distinction honors. Gained expertise in managing and organizing records efficiently.
Zetech University College
Certificate, Computer Packages
Undertook a program in Computer Packages. Developed foundational skills in various computer applications.
Ahero Girls Secondary School
Kenya Certificate of Secondary Education, General Studies
Grade: C
Obtained the Kenya Certificate of Secondary Education. Focused on a broad curriculum to prepare for higher education.
Bondeni Primary School
Kenya Certificate of Primary Education, General Studies
Grade: B-
Received the Kenya Certificate of Primary Education. Developed fundamental academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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