Looking for a job

Joseline Otieno

@joselineotieno

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I support customers through live chat, email, and digital communication with friendly, efficient issue resolution.

Kenya

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What I'm looking for

I'm looking for a customer support or client relations role where I can communicate with customers, resolve inquiries professionally, and grow my skills using digital support channels.

I've supported customers in a family business by handling inquiries, understanding needs, and resolving concerns with friendly, professional communication.

I use live chat, email, social media, and digital communication tools to maintain positive client relationships in fast-paced environments. My approach combines active listening, patience, and practical problem solving.

I'm currently pursuing a Diploma in Journalism and Mass Communication at the Technical University of Kenya, where I also serve as a Class Representative connecting students, lecturers, and administration.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

Family Business

Assisted customers with inquiries and provided friendly, professional service. Handled customer concerns and worked to resolve issues efficiently while maintaining positive customer relationships.

Customer Service Problem Solving Active Listening Conflict Resolution Email Communication Time Management Teamwork

Education

Degrees, certifications, and relevant coursework

Technical University of Kenya

Diploma, Journalism and Mass Communication

2024 -

Activities and societies: Class Representative, coordinating communication between students and lecturers.

Pursuing a Diploma in Journalism and Mass Communication, focusing on communication, journalism, digital communication, reporting, and interpersonal skills.