Hilda RutoHR
Open to opportunities

Hilda Ruto

@hildaruto

Dedicated customer service professional

Kenya

What I'm looking for

Seeking a challenging role in customer service or marketing

I am a highly motivated and dedicated customer service professional with a strong background in communication and public relations. My experience in managing customer interactions, resolving issues, and providing timely information has equipped me with the skills to deliver exceptional customer service.

Throughout my career, I have demonstrated an ability to work effectively in team environments, collaborate with colleagues, and analyze customer feedback to recommend process improvements. My experience in marketing and public relations has also given me a unique understanding of how to promote products and services, build strong relationships with clients, and maintain a strong brand image.

I am a results-driven individual with a passion for delivering high-quality service and exceeding customer expectations. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic team.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

ALX Kenya logoAK

ALX Kenya

Certificate, Virtual Assistant Training

2024 - 2024

Completed a Certificate in Virtual Assistant Training, acquiring skills in administrative support, communication, and organization.

GK

Generation Programme Kenya

Certificate, Digital Customer Service

2023 - 2023

Completed a Certificate in Digital Customer Service Programme, focusing on customer engagement and service delivery in digital platforms.

University of Kabianga logoUK

University of Kabianga

Bachelor of Science, Communication and Public Relations

2017 - 2022

Studied Bachelor of Science in Communication and Public Relations, focusing on effective communication strategies, public relations practices, and media relations.

KS

Kapkenda Girls High School

Kenya Certificate of Secondary Education

2012 - 2016

Completed the Kenya Certificate of Secondary Education, gaining foundational knowledge and skills in various subjects.

Tech stack

Software and tools used professionally

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Hilda Ruto - Customer Service - Teleperformance | Himalayas