Hilda Ruto
@hildaruto
Dedicated customer service professional
What I'm looking for
I am a highly motivated and dedicated customer service professional with a strong background in communication and public relations. My experience in managing customer interactions, resolving issues, and providing timely information has equipped me with the skills to deliver exceptional customer service.
Throughout my career, I have demonstrated an ability to work effectively in team environments, collaborate with colleagues, and analyze customer feedback to recommend process improvements. My experience in marketing and public relations has also given me a unique understanding of how to promote products and services, build strong relationships with clients, and maintain a strong brand image.
I am a results-driven individual with a passion for delivering high-quality service and exceeding customer expectations. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Service
Teleperformance
Sep 2022 - Sep 2023 (1 year)
Managed customer interactions, addressed inquiries, and resolved issues via various channels.
Marketer
Institute of Certified Studies
Feb 2021 - Mar 2022 (1 year 1 month)
Developed marketing strategies, conducted market research, and built relationships with clients.
Attaché - Corporate Communication
Rivatex East Africa
Feb 2021 - Apr 2021 (2 months)
Assisted in drafting press releases, coordinated events, and supported marketing efforts.
Education
Degrees, certifications, and relevant coursework
ALX Kenya
Certificate, Virtual Assistant Training
2024 - 2024
Completed a Certificate in Virtual Assistant Training, acquiring skills in administrative support, communication, and organization.
Generation Programme Kenya
Certificate, Digital Customer Service
2023 - 2023
Completed a Certificate in Digital Customer Service Programme, focusing on customer engagement and service delivery in digital platforms.
University of Kabianga
Bachelor of Science, Communication and Public Relations
2017 - 2022
Studied Bachelor of Science in Communication and Public Relations, focusing on effective communication strategies, public relations practices, and media relations.
Kapkenda Girls High School
Kenya Certificate of Secondary Education
2012 - 2016
Completed the Kenya Certificate of Secondary Education, gaining foundational knowledge and skills in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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