anita masengo

As a Customer Service Representative, I responded to chats, emails, and inbound calls for an international account known as Zalando based in Germany. My role involved providing high-quality customer service and ensuring customer satisfaction.

In my role as a Call Center Agent, I handled inbound and outbound calls, replied to emails, and responded to chats for an international campaign known as saksoff5th based in the USA, ensuring effective communication and customer support.

As a Merchandiser and Sales Representative, I ensured assigned stores were well-stocked, arranged and displayed merchandise, placed orders, and boosted in-store sales, contributing to overall sales performance.

In my role as a Shop Attendant, I sold gym and sports equipment, ensuring the store was neat and organized, while providing excellent customer service to enhance the shopping experience.

As a Promoter, I marketed Nutella hazelnut and cocoa spread in various malls, engaging customers and driving product awareness and sales.

During my internship at Kenya News Agencies, I was responsible for gathering newsworthy information for publication, gaining valuable experience in journalism and media.

Graduated with a Diploma in Journalism and Media Studies, gaining vast knowledge in English, public relations, communication skills, journalism, and media studies.