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Mercy Uduma

@mercyuduma

Customer service representative at La Capitale Insurance, advising clients on insurance products and handling policy administration.

Nigeria

Message

At La Capitale Insurance (Canada), I responded to client inquiries by phone, email, and in person. I guided clients through life, home, auto, and health insurance options and handled quotes, renewals, policy updates, and cancellations.

At Oraimo Smart Accessories, I made outbound calls to prospective customers, introduced smart accessories, and qualified leads. I presented product features, pricing, warranty terms, and promotional offers.

At L'éventails Hotel & suites, I set appointments, managed calendar confirmations, and pre-qualified leads. I tracked activity in HubSpot and updated CRM records with call outcomes and handoff notes.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

La Capitale Insurance

Dec 2024 - Jun 2026 (1 year 6 months)

Delivered exceptional customer service via phone, email, and in-person interactions, ensuring high satisfaction and retention. Provided expert guidance on insurance products and handled policy administration, billing, and account discrepancies.

Customer Service Insurance products Policy Administration Billing Communication Skills CRM

Cold Caller

Oraimo Smart Accessories

Apr 2023 - Oct 2024 (1 year 6 months)

Conducted high-volume outbound cold calls to promote smart accessories, identified and qualified leads, and delivered persuasive sales pitches highlighting product features and promotions.

Cold Calling Lead Generation Sales Communication Skills Objection Handling

Appointment Setter

L'éventails Hotel & Suites

Mar 2021 - Feb 2023 (1 year 11 months)

Handled inbound and outbound calls to book appointments, managed calendar scheduling, tracked lead activity in HubSpot, and updated CRM with call outcomes.

Appointment Setting Inbound Calls Outbound Calls HubSpot CRM Calendar Management