mercy okoba
@mercyokoba
I resolve customer issues and coordinate administrative operations across email, phone, and live chat.
NigeriaWhat I'm looking for
At Multi Heif Company Limited, I serve as the primary contact for clients and business partners, managing CRM cases, resolving escalations, and coordinating inventory and operational reporting.
I've supported customers across email, phone, and live chat, handling order, refund, shipping, inventory, and product-related issues through close coordination with operations and logistics teams.
Previously at Adorable Glam, I managed calls, email inquiries, appointments, client records, vendor coordination, and front-office support while ensuring timely follow-up and resolution.
Experience
Work history, roles, and key accomplishments
Administrative & Customer Operations Specialist
Multi Heif Company Limited
Apr 2024 - Present (2 years 7 months)
Serve as the primary point of contact for clients and business partners; manage CRM-based customer cases; resolve escalations; coordinate inventory and operational reporting; and support customer service delivery across multiple communication channels.
Education
Degrees, certifications, and relevant coursework
Ekiti State University
Bachelor of Science, Educational Management
Bachelor of Science in Educational Management from Ekiti State University, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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