Open to opportunities

Mercy Iwuoma

@mercyiwuoma

Message

I streamline executive operations, CRM systems, and projects so founders can focus on growth.

Canada

Message

What I'm looking for

I'm looking to help startup founders, CEOs, and entrepreneurs streamline operations, manage executive priorities, improve CRM systems, and build scalable project processes.

I support founders and senior leaders by bringing structure to executive operations, project delivery, and CRM workflows.

At Redlip, I manage scheduling, meeting preparation, cross-team communication, ClickUp action lists, and CRM data updates. My work helped reduce scheduling conflicts and missed tasks by 30%, while contributing to 20+ SOPs for smoother onboarding and repeatable processes.

Previously at JD Royce, I managed the CEO’s inbox and calendar with 95% accuracy, coordinated meeting follow-through, and maintained ClickUp and Airtable trackers with a 90%+ task-completion rate. I also created reports and presentation materials that saved more than five hours each week.

I build practical systems that turn stalled projects into clear priorities, actionable KPIs, and operations that can scale without chaos.

Experience

Work history, roles, and key accomplishments

Current

Virtual Operations Assistant

Current

Redlip

Jul 2024 - Present (2 years 1 month)

Supported senior leadership with daily scheduling, meeting prep, and cross-team communications, helping reduce conflicts and missed tasks by 30%.
Maintained project action lists in ClickUp, updating team task statuses and reminding stakeholders of deadlines.
Assisted with CRM data entry, ensuring contact information and activity logs were kept current.
Helped document 20+ SOPs to improve onboardin

Google Calendar Google Sheets Google Drive Google Docs Social Media Time Management Analytical Skills Project Management Monday.Com

Executive Virtual Assistant

JD Royce

Aug 2021 - Jun 2024 (2 years 10 months)

Managed the CEO’s inbox and calendar with 95% accuracy, proactively resolving scheduling conflicts and prioritizing key appointments.
Coordinated cross-functional meeting agendas and took notes to support consistent follow-through on action items.
Maintained project and task trackers in ClickUp and Airtable, achieving a 90%+ completion rate for assigned tasks.
Supported the creation of branded rep

Email Marketing Data Entry Customer Experience Google Calendar Google Workspace

Customer Support Representative

Reserve Resturant

Nov 2018 - Jun 2021 (2 years 7 months)

Resolved 50+ daily customer inquiries with a 95% satisfaction score through friendly and efficient service.
Assisted with coordinating team shift schedules and communication tracking to maintain consistent coverage.
Helped document common processes and FAQs for team reference, improving onboarding of new staff.