Mercy Alemenzohu
@mercyalemenzohu
Workflow Automation Specialist streamlining CRM and operations with AI-enabled systems.
What I'm looking for
I’m a Workflow Automation Specialist who designs end-to-end automation systems that eliminate manual work, connect business tools, and improve client experience. With an operations background, I map processes thoroughly before automating them—building CRM and onboarding flows that make service feel seamless.
I’ve managed logistics at scale and used that operational clarity to deliver measurable results, including 200+ daily shipments with 98% accuracy and a 75% reduction in complaint resolution time. I’ve also led cross-functional delivery of 15+ client projects with 95% on-time completion, while leveraging Zapier, n8n, Make.com, Airtable, Monday.com, GoHighLevel, and AI-assisted workflow logic (via the OpenAI API) to keep systems accurate, synchronized, and scalable.
Experience
Work history, roles, and key accomplishments
Operations Intern
Bowagate Global Ltd
Sep 2025 - Present (9 months)
Supported logistics operations for import/export shipments by preparing and verifying shipping documentation and tracking consignments to update customers on cargo status. Assisted with process improvements to improve cargo processing turnaround time.
Virtual Assistant
Sweet Home Georgia LLC
Nov 2022 - Feb 2025 (2 years 3 months)
Managed vacation rental operations by coordinating bookings and supporting guest experience across global markets while working fully remote. Developed process documentation and client relationship management systems to support ongoing business operations.
Product Manager & Ops Coordinator
Mactavis Digital
Dec 2021 - Apr 2023 (1 year 4 months)
Translated client requirements into 20+ actionable deliverables and led cross-functional delivery of 15+ client projects, achieving 95% on-time completion. Documented 40+ user stories and established team communication protocols that reduced miscommunication by 30% and improved delivery efficiency by 30%.
Business Sales & Ops Manager
Libmot Express
Jun 2020 - Mar 2022 (1 year 9 months)
Directed daily logistics operations managing 200+ shipments while ensuring regulatory compliance. Implemented escalation procedures to reduce customer complaint resolution from 48 to 12 hours and improved client retention by 85% through partner delivery-term negotiations.
Customer Support Specialist
Libra Motors Limited
Mar 2019 - Feb 2020 (11 months)
Resolved complex customer issues using systematic troubleshooting while maintaining a 92% satisfaction rating. Coordinated terminal operations across Lagos and Asaba and increased mobile app adoption by 60% through targeted promotional campaigns and user training.
Education
Degrees, certifications, and relevant coursework
Miva Open University
Master of Business Administration (MBA), Business Administration
2025 - 2026
Completed a Master of Business Administration (MBA) at Miva Open University from 2025 to 2026.
Benson Idahosa University
Bachelor of Science, Mass Communication
2013 - 2017
Completed a BSc in Mass Communication at Benson Idahosa University from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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