Open to opportunities

Mercy Alemenzohu

@mercyalemenzohu

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Workflow Automation Specialist streamlining CRM and operations with AI-enabled systems.

Nigeria

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What I'm looking for

I’m looking for a role where I can own workflow automation and CRM/onboarding systems, using Zapier/n8n/Make and AI-assisted logic to reduce manual work and improve client experience with clear, measurable operational outcomes.

I’m a Workflow Automation Specialist who designs end-to-end automation systems that eliminate manual work, connect business tools, and improve client experience. With an operations background, I map processes thoroughly before automating them—building CRM and onboarding flows that make service feel seamless.

I’ve managed logistics at scale and used that operational clarity to deliver measurable results, including 200+ daily shipments with 98% accuracy and a 75% reduction in complaint resolution time. I’ve also led cross-functional delivery of 15+ client projects with 95% on-time completion, while leveraging Zapier, n8n, Make.com, Airtable, Monday.com, GoHighLevel, and AI-assisted workflow logic (via the OpenAI API) to keep systems accurate, synchronized, and scalable.

Experience

Work history, roles, and key accomplishments

Current

Operations Intern

Current

Bowagate Global Ltd

Sep 2025 - Present (9 months)

Supported logistics operations for import/export shipments by preparing and verifying shipping documentation and tracking consignments to update customers on cargo status. Assisted with process improvements to improve cargo processing turnaround time.

Logistics Coordination Customs Clearance Support Shipping Documentation Shipment Tracking Cross functional Coordination Process Improvement

Virtual Assistant

Sweet Home Georgia LLC

Nov 2022 - Feb 2025 (2 years 3 months)

Managed vacation rental operations by coordinating bookings and supporting guest experience across global markets while working fully remote. Developed process documentation and client relationship management systems to support ongoing business operations.

Booking Coordination Remote Operations Process documentation Client Relationship Management Service Operations

Product Manager & Ops Coordinator

Mactavis Digital

Dec 2021 - Apr 2023 (1 year 4 months)

Translated client requirements into 20+ actionable deliverables and led cross-functional delivery of 15+ client projects, achieving 95% on-time completion. Documented 40+ user stories and established team communication protocols that reduced miscommunication by 30% and improved delivery efficiency by 30%.

Cross Functional Projects Process documentation

Business Sales & Ops Manager

Libmot Express

Jun 2020 - Mar 2022 (1 year 9 months)

Directed daily logistics operations managing 200+ shipments while ensuring regulatory compliance. Implemented escalation procedures to reduce customer complaint resolution from 48 to 12 hours and improved client retention by 85% through partner delivery-term negotiations.

Logistics Operations Logistic Management Regulatory Compliance Customer Complaint Resolution Escalations Dispatch Rider Training

Customer Support Specialist

Libra Motors Limited

Mar 2019 - Feb 2020 (11 months)

Resolved complex customer issues using systematic troubleshooting while maintaining a 92% satisfaction rating. Coordinated terminal operations across Lagos and Asaba and increased mobile app adoption by 60% through targeted promotional campaigns and user training.

Customer Support Troubleshooting Terminal Operations Campaigns Mobile App Adoption Support