As an Operations, CRM & Workflow Automation Specialist at Freelance, I design and optimise workflows using GoHighLevel, n8n, Make.com, and Zapier. One automated lead-generation and follow-up implementation increased qualified leads by 40%.
I build AI-powered workflows, including an n8n email-classification workflow, and conversational voice agents using VAPI and ElevenLabs integrated with Google Calendar for appointment scheduling. I also connect business applications through APIs and webhooks.
Across freelance client work and roles at Sion Telecoms Limited and Sion Naturals Limited, I’ve supported CRM operations, customer service, and project coordination. I document SOPs and processes, and have coordinated remote teams across 30+ client projects.

