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Fike Adaba

@fikeadaba

AI & Automation Specialist at Freelance, building AI workflows, CRM systems, and automated lead follow-up.

Nigeria
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As an Operations, CRM & Workflow Automation Specialist at Freelance, I design and optimise workflows using GoHighLevel, n8n, Make.com, and Zapier. One automated lead-generation and follow-up implementation increased qualified leads by 40%.

I build AI-powered workflows, including an n8n email-classification workflow, and conversational voice agents using VAPI and ElevenLabs integrated with Google Calendar for appointment scheduling. I also connect business applications through APIs and webhooks.

Across freelance client work and roles at Sion Telecoms Limited and Sion Naturals Limited, I’ve supported CRM operations, customer service, and project coordination. I document SOPs and processes, and have coordinated remote teams across 30+ client projects.

Experience

Work history, roles, and key accomplishments

FR
Current

Business Operations & Project Coordinator

Freelance

Jan 2021 - Present (5 years 9 months)

Coordinated remote teams and contractors across 30+ client projects, managing priorities, deadlines, and communication using ClickUp and automated workflows. Worked with international clients to implement systems and track deliverables.

SL

Operations / CRM Specialist

Sion Telecoms Limited

Jan 2020 - Dec 2024 (4 years 11 months)

Centralized scheduling across Google and Outlook calendars, reducing scheduling conflicts by 25%. Resolved and tracked 65+ customer issues per day using CRM tools, contributing to a 15% increase in customer retention.

SL

Virtual Assistant

Sion Naturals Limited

Jan 2015 - Dec 2020 (5 years 11 months)

Managed executive calendars, travel, and CRM systems using HubSpot while handling 65+ client inquiries daily. Supported on-time completion of 95% of projects through proactive coordination and follow-up.

ML

Administrative / Account Officer

Metro Peril Insurance Brokers Limited

Jan 2011 - Dec 2015 (4 years 11 months)

Handled administrative and accounting duties, supporting day-to-day operations and financial record-keeping.

GH

Account Officer

Gold Cross Hospital

Jan 2007 - Dec 2010 (3 years 11 months)

Managed accounting tasks and financial records, ensuring accuracy and supporting hospital operations.

Education

Degrees, certifications, and relevant coursework

University of Lagos logoUL

University of Lagos

Bachelor of Accountancy, Accounting

Bachelor of Accountancy (B.Acc) in Accounting from the University of Lagos.

Institute of Chartered Accountants of Nigeria logoIN

Institute of Chartered Accountants of Nigeria

Accounting Technicians Scheme (ATS) Certified, Accounting

Accounting Technicians Scheme (ATS) certification from the Institute of Chartered Accountants of Nigeria.

Udemy logoUD

Udemy

Certification, Business Management

Certifications in CRM Tools, Project Management, and Online Business Management (OBM) from Udemy.

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