Open to opportunities

Menna Medhat

@mennamedhat

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Customer Success & Account Management leader driving partner adoption across EMEA.

Egypt

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What I'm looking for

I’m looking for a customer-obsessed role where I own accounts end-to-end, drive platform adoption and KPI outcomes, collaborate with cross-functional teams, and grow partner ecosystems across EMEA—using clear reporting and strong stakeholder communication.

I’m a results-driven Customer Success and Account Management professional with 5+ years managing multi-brand client portfolios across SaaS, digital platforms, and marketing across MENA and GCC. I own enterprise relationships end-to-end—handling onboarding, platform adoption, escalations, KPI dashboards, and growth opportunities—while coordinating cross-functionally with Sales, Operations, and Finance to deliver within SLA.

In partner-focused roles, I’ve led enablement and performance reviews, mentored teams, and consistently exceeded KPIs—recognized as the Top Most Achieving TikTok Partner Team in the EMEA Region. I combine strong stakeholder communication with campaign execution and PR expertise, including full influencer marketing campaign ownership and media partnership sourcing across multiple clients, supported by tools like Asana and ClickUp.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Dev Manager

Current

NTG Clarity Networks Inc.

May 2024 - Present (2 years)

Served as dedicated enterprise account owner for clients including Vodafone and b_labs, managing onboarding, platform adoption, and escalations across 10+ concurrent accounts. Monitored account health with KPI dashboards and drove retention/upsell, while managing vendor/supplier partnerships with budgets up to EGP 1,000,000 across 10+ projects.

& Customer Success Account Management Platform Adoption Escalation Handling KPIs Budget Management Stakeholder Management Cross Functional Collaboration SLA Management

Senior Digital Account Manager

Bubblegum Factory

May 2023 - May 2024 (1 year)

Managed a portfolio of TikTok brand accounts (including Noon Egypt, Peet's Coffee UAE, Vodafone South Africa, and Homecenter), driving platform adoption and exceeding KPIs. Led and mentored a Digital Accounts team recognized as the Top Most Achieving TikTok Partner Team in the EMEA region, while handling escalations and running influencer marketing activations with full delivery oversight.

Partner Success TikTok For Business Digital Account Management KPI Tracking Escalations Influencer Marketing performance reporting Team Leadership

PR & Marketing Specialist

Bubblegum Factory

Jan 2023 - Apr 2023 (3 months)

Planned and executed digital marketing campaigns, monitored performance across channels, and optimized based on engagement data. Coordinated across Content, Production, and Marketing teams to deliver sponsored campaigns on schedule with aligned client briefs.

Marketing Campaigns Performance Monitoring Content Coordination Cross Functional Collaboration Campaign Planning Reporting Google Workspace

Public Relations Account Manager

Jupiter Commz

Nov 2020 - May 2022 (1 year 6 months)

Managed PR and account health for a multi-client portfolio including Contact, EBI, and Total Energies, acting as the primary point of contact for satisfaction and issue resolution. Led full planning and execution of The World Art Forum 2022, producing Arabic/English press releases and securing media partnerships across clients while managing vendors, timelines, and budgets end-to-end.

PR Account Management Media Relations Event Planning Vendor Management Budget Management Arabic English Communication Relationship Building