At Reputation House, I managed strategic B2B accounts across international markets and developed account plans that contributed to 15% higher client retention and 20% year-over-year revenue growth. I maintained a 100% renewal rate for top-tier accounts through proactive relationship management and value-based renewal discussions.
I identified upselling and cross-selling opportunities, negotiated commercial terms, and worked with SERM, Monitoring, ORM, and delivery teams to meet client objectives. I received Employee of the Year in 2025 for my performance and client impact.
At Enable, I managed client onboarding, training, and ongoing support, achieving a 95% client satisfaction rate. I also identified expansion opportunities and delivered progress reports to support service adoption and retention.
At EButler, I supervised operations coordinators delivering specialized lifestyle services and implemented process improvements that reduced service delivery times by 12%. More recently, as Community Manager at Mega Pari, I supported online communities and social media campaigns.
