Kareem Hassan

1- Manage the customer's account and ensure they get their needed support.
2- Track and report on customer performance metrics.
3- Process and closely monitor clients' payments, and refunds, review account adjustments, resolve client discrepancies and short payments, small balance write-offs, delinquency notices, customer reconciliations, and processing credit memos.

1- Draw a critical cycle for the user journey from sales to renewal.
2- Establish clear retention goals and process milestones for the client and employees to work toward.
3- Experience working to promote the value of the product and upsell services and products with brand image and promoting value through customer experience.

1- Design, pilot, and scale initiatives to increase value and ROI for Udacity customers.
2- Collaborate with sales partners to develop value realization models and project ROI during the pre-sales process.
3- Partner with the CSM on individual accounts to run detailed learner and line manager interviews to assess the impact of Udacity programs.

1- Learn the MindNation sales process with a strong understanding of MindNation’s unique value proposition.
2- Identify ideal customer verticals, accounts, and contacts in order to start the sales process.
3- Present and sell MindNation products and services to current and potential customers through high volumes of phone calls and web-based presentations.

1- Provide the necessary skills and experience required to develop business in an increasingly diverse marketplace.
2- Provide the necessary guidance to other members of the team.
3- Set a clear mission and deploy strategies focused toward that mission.
4- Develop service procedures, policies, and standards.
5- Analyse statistics and compile accurate reports.

Grade: 3.3

Activities and societies: I was working as an activist/ journalist at the Forum for Development & Human Rights Dialogue in the period between 2006 and 2007.

I earned my bachelor's degree in Mass Communication from October 6 University (O6U) from June 2003 to June 2007, I graduated with an honor degree (B+) and achieved 86.5% out of 100% overall score.