Jasondrea Mitchell

I’m a Dedicated Customer Service Specialist with over 8 years of experience delivering reliable support in fast-paced environments. I prioritize and multi-task effectively, work as part of a team to reach personal and business goals, and I’m known for successfully handling escalated customer support issues.

In my customer service roles, I resolved customer complaints promptly and maintained detailed records of customer interactions and services rendered. I assisted large numbers of customers with service inquiries, handled issues to improve satisfaction, and logged interactions in CRM to keep information accurate.

I also bring strong administrative support experience. As a Secretary and Administrative Assistant, I managed executives’ scheduling and calendars, coordinated travel arrangements, organized meetings, prepared agendas, and documented minutes to help teams operate smoothly.

In healthcare-facing positions, I managed patient check-in and appointment scheduling to enhance patient flow. I coordinated insurance verification and patient eligibility to support seamless access to care, while delivering exceptional customer service to patients and families.