Dometre mitchell
@dometremitchell
Customer service professional skilled in complex issue resolution, documentation, and operational support.
United StatesWhat I'm looking for
I’m a customer service professional who’s supported multiple client environments through reliable administrative, customer service, and operational support. I adapt quickly to new procedures, stay professional under pressure, and complete assigned tasks accurately while collaborating with teams to meet goals and deadlines.
In my Level 4 Customer Service Agent role, I resolved complex inquiries, troubleshot account issues, handled escalated concerns, and documented interactions with precision across multiple communication channels. I focus on effective problem-solving and communication to maintain customer satisfaction while meeting performance metrics, and I’m also a Certified Clinical Medical Assistant (CCMA).
Experience
Work history, roles, and key accomplishments
Contractor/Temp
Alternative Staffing
Feb 2019 - Present (7 years 5 months)
Completed temporary assignments for client companies by providing reliable administrative, customer service, and operational support as needed. Adapted quickly to new work environments, followed company procedures, and collaborated with team members to meet deadlines.
Level 4 Customer Service Agent
Aucera
Nov 2024 - Mar 2025 (4 months)
Provided advanced customer support by resolving complex inquiries, troubleshooting account issues, and delivering high-quality service across multiple communication channels. Managed escalated concerns, documented interactions accurately, and ensured customer satisfaction through problem-solving and communication.
Education
Degrees, certifications, and relevant coursework
Southeastern Institute
Medical Assistant Certification, Medical Assisting
Completed a Medical Assistant certification program at Southeastern Institute in North Charleston, South Carolina.
Burke High School
High School or Equivalent, High School
2007 - 2011
Completed high school (or equivalent) at Burke High School in Charleston, South Carolina from 2007 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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