Open to opportunities

Justine Fajutrao

@justinefajutrao

Message

Dedicated virtual assistant with strong customer service and leadership skills.

Philippines

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a motivated professional with a background in customer service and team leadership. My experience as a Virtual Assistant has honed my administrative skills, allowing me to efficiently manage tasks such as scheduling, communication, and event organization. I thrive in environments that prioritize customer satisfaction and aim to enhance client experiences.

Previously, I served as a Team Leader at Support Services Group APAC, where I supervised a team of 16 associates, guiding them to meet performance metrics and fostering a motivated work environment. My role involved creating strategies to optimize procedures and preparing performance reports, showcasing my ability to lead and drive results.

With a strong educational foundation in Computer Science and a commitment to continuous learning, I am eager to contribute my skills to a company that values professional respect and offers opportunities for growth.

Experience

Work history, roles, and key accomplishments

Team Leader (Financial Account)

Support Services Group APAC

Jul 2023 - Mar 2024 (8 months)

Supervised a team of 16 associates, providing guidance to meet performance metrics. Developed strategies to optimize procedures and prepared performance reports while ensuring adherence to KPIs.

Team Leadership Performance Management KPI Analysis Strategy Development

Virtual Assistant

Upwork

Jul 2024 - Jan 2024 (-1 years 6 months)

Provided administrative support including managing emails, scheduling meetings, and organizing files. Assisted clients with personal tasks such as shopping and travel planning while ensuring effective customer communication.

Administrative Support Customer Communications Time Management Event Planning

Customer Service Representative - Associate Team Leader

TechMahindra

Nov 2021 - Jul 2023 (1 year 8 months)

Served as a customer service representative in a logistics account, supervising a team of ten. Provided training and support to new hires and handled escalation calls to resolve customer issues.

Customer Service Escalation Management

Student Teacher

Talisay City National Highschool

Sep 2019 - Jan 2020 (4 months)

Assisted in teaching Mathematics and created visual presentations for classroom use. Organized class activities and supported the lead teacher in delivering lessons.

Teaching Assistance Presentation Skills Classroom Management