Arra Mae Landicho

I am a Process Improvement Lead and Virtual Assistant with experience bridging structure and speed to make operations run smoother for startups and executives. I combine business process design with hands-on virtual support to keep teams focused and projects moving.

At Quantrics Enterprises I led cross-functional teams to improve processes, delivered coaching, and resolved bottlenecks using Agile, JIRA, and Google Workspace. I also designed and optimized workflows and collaborated across teams to implement changes using Agile and Waterfall methods.

As a Virtual Assistant I supported founders and CEOs with email and calendar management, lead coordination, investor communications, and proposal creation using tools such as Asana, Google Drive, Microsoft Office, Canva, Front, Zoom, and ChatGPT. I maintained CRM records and managed reports and timelines to ensure reliable execution.

I prioritize clear documentation, quality assurance, and customer-focused support, drawing on experience in customer service, team leadership, and administrative workflows. I hold a Bachelor of Technical Teacher Education and relevant certifications, including Civil Service Professional Eligible and Licensed Professional Teacher.