Melody Mandah-Stanley

I’m a results-driven Sales and Customer Service Representative with over 2 years of experience handling customer interactions, resolving billing concerns, and driving revenue through persuasive communication. I consistently meet and exceed sales targets and KPIs in fast-paced environments by staying resilient and self-motivated under pressure.

In my most recent role at Insurance Supermarket International Inc. (ISI), I managed high-volume outbound and inbound calls, using consultative selling to identify customer needs and recommend suitable insurance products. I retained customers by negotiating solutions and handling objections professionally, especially when customers were considering cancellation or a policy downgrade.

I also focus heavily on customer satisfaction and retention—improving retention by 30% through proactive follow-ups, personalized communication, and strong relationship-building. From my work in customer support, I’m skilled at accurate call logging in CRM systems and streamlining communication across calls, texts, and emails to reduce response time and strengthen loyalty.