Melissa Scarpa

Spearheaded HRIS functionality to support growth from 6 to 530+ multi-state locations, led end-to-end implementation for 5,600+ employees, and customized workflows to reduce manual HR efforts by 65% and system errors by 85%. Directed M&A integrations, built an ATS from scratch, and managed compliance and analytics.

Recruited, trained, and managed a team of 35 Front-of-House employees, engineered cross-training programs to reduce turnover, and refined floor plans to improve service speed and member satisfaction. Partnered with the Events Coordinator for high-profile events and reported to the F&B Director of Operations.

Managed and tracked approximately 14,000 frozen and ambient clinical samples daily, maintaining 100% data integrity and workflow continuity. Executed strict quality control protocols for labeling, storage temperature management, and fast-tracked routing for time-sensitive testing.

Developed and executed omni-channel digital marketing campaigns across social media, email, and local partnerships, increasing new customer acquisition by 40%. Spearheaded cross-platform content creation and unified brand messaging, and adapted strategies in response to market disruptions.

Supervised and mentored a front-of-house team of 13 hospitality professionals, collaborated with the Executive Chef to redesign the wine list and implement curated cocktail pairings, and engineered an advanced supply tracking and ordering system to minimize waste and lower costs.

Bachelor of Science in Human Biology from Indiana University Bloomington.