ETElyssia Tozier
@elyssiatozier
High-energy customer service professional with strong electronics knowledge.
United StatesWhat I'm looking for
I am a high-energy, customer service-oriented professional with over 5 years of experience in customer support. My background includes working in various roles where I have honed my problem-solving skills and developed strong communication abilities. I am passionate about providing exceptional service and support to customers, ensuring their needs are met with efficiency and care.
Throughout my career, I have worked in diverse environments, from technical support to direct care for individuals with intellectual disabilities. My experience as a Med Tech/Caregiver has equipped me with the skills to support adults in their daily activities, while my roles in customer service have allowed me to address inquiries and resolve issues effectively. I pride myself on my ability to adapt to different situations and provide the best possible experience for those I serve.
Experience
Work history, roles, and key accomplishments
Med Tech/Caregiver
Home Reach
Mar 2025 - Present (4 months)
Supported adults with intellectual disabilities in their homes, ensuring their well-being and daily needs were met. Provided compassionate care and assistance to enhance their quality of life.
Document Processor
Administrative Resource Options
May 2024 - Present (1 year 2 months)
Processed various documents within the Post Closing department, ensuring accuracy and compliance. Managed document flow efficiently to support administrative operations.
Assistant Manager
Qdoba Mexican Eats
Aug 2022 - Present (2 years 11 months)
Assisted in managing daily restaurant operations, including staff supervision and customer service. Ensured efficient service and maintained high standards of food quality.
Technician
NRTC
Nov 2021 - Present (3 years 8 months)
Addressed customer questions and concerns regarding internet service in a call center environment. Provided technical assistance and resolved issues to ensure customer satisfaction.
Direct Support Professional (DSP)
Grand Teton Human Services
Jun 2020 - Present (5 years 1 month)
Provided residential habilitation to adults with intellectual disabilities, assisting with daily activities and personal care. Focused on promoting independence and improving quality of life for residents.
Customer Service Representative
Melaleuca, Inc.
Jan 2020 - Present (5 years 6 months)
Resolved customer issues related to online orders and provided support via incoming calls. Ensured customer satisfaction by efficiently addressing concerns and inquiries.
Fraud Analyst
Qualfon
Dec 2017 - Present (7 years 7 months)
Investigated orders for T-Mobile to identify and prevent fraudulent activity. Utilized analytical skills to protect company assets and ensure secure transactions.
Sales Associate
Century Link
Aug 2017 - Present (7 years 11 months)
Sold cable services to customers in a call center environment, meeting sales targets and promoting company products. Provided information and addressed customer inquiries effectively.
Tech Care Agent
T-Mobile
Apr 2016 - Present (9 years 3 months)
Provided technical support for cellular services in a call center environment, resolving customer issues and ensuring service functionality. Assisted customers with troubleshooting and technical inquiries.
Technical Support Specialist
Xerox
Jan 2015 - Present (10 years 6 months)
Offered technical support to customers regarding their internet services, addressing questions and concerns. Provided solutions and guidance to ensure optimal service performance.
Server
Amber Lights
Aug 2013 - Present (11 years 11 months)
Served daily meals to residents in a fine dining style kitchen, ensuring a pleasant dining experience. Maintained high standards of service and hospitality.
Education
Degrees, certifications, and relevant coursework
Flowing Wells High School
High School Diploma, General Studies
Completed high school education at Flowing Wells High School. Acquired foundational knowledge and skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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