Open to opportunities

kiera adams

@kieraadams

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Dedicated customer service professional with extensive management experience.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service professional with a proven track record of excellence in various roles, including Senior Manager and Supervisor. My career spans over several years, during which I have consistently achieved top performance metrics and received numerous awards for my contributions. I pride myself on my ability to maintain a positive attitude and provide exceptional service, ensuring customer satisfaction in every interaction.

Throughout my career, I have honed my skills in multitasking, organization, and leadership. I have successfully managed teams, mentored new employees, and maintained high standards of quality assurance. My experience as a Covid-19 Contact Tracer and Technical Support Representative has equipped me with the ability to handle complex situations with empathy and efficiency. I am passionate about helping others and strive to create a supportive environment for both customers and colleagues.

Experience

Work history, roles, and key accomplishments

Current

Caregiver

Current

Ambercare

Aug 2019 - Present (6 years 1 month)

Managed multiple clients, running errands, retrieving medication, and driving them to appointments. Provided cooking, cleaning, and personal care including tube feeding, changing, showering, and bedtime assistance.

Caregiving Client Management Errands Medication Management Personal Care Cooking Communication Multitasking

Current

Supervisor

Current

Daycare

Jan 2011 - Present (14 years 8 months)

Scheduled appointments, ran errands for families, and attended to customer needs. Assisted children with homework and projects, cooked, cleaned, and cared for pets.

Childcare Scheduling Errands Customer Service Cooking Pet Care Homework Assistance Family Support Multitasking

Covid-19 Contact Tracer

TTEC

Sep 2021 - Feb 2023 (1 year 5 months)

Worked with the State of Illinois health department, making outbound calls to individuals with COVID-19 and taking inbound calls. Conducted health assessments and gathered information from patients.

Outbound Calling Inbound Data Collection Customer Service Communication Punctuality Multitasking

Technical Support/Sales

Asurion

Jul 2021 - Aug 2021 (1 month)

Provided technical support for mobile devices to customers working from home. Offered Home Plus insurance on every call to drive sales.

Technical Support Sales Customer Service Remote Work Communication Punctuality Multitasking

Dare Fundraiser Team

D.A.R.E. Program

May 2021 - Jun 2021 (1 month)

Attended daily morning meetings to discuss fundraising goals. Set up tables to solicit donations for the D.A.R.E. program.

Fundraising Goal Setting Public Speaking Customer Service Punctuality Multitasking Communication

Food Service Operator

Memorial Medical Center

Nov 2020 - May 2021 (6 months)

Prepared tally reports for kitchen and prep areas, printed updated patient rosters, and notated diet changes. Updated menus and delivered trays to patients, adjusting supplements and tube feeding information as requested by dieticians.

Food Service Operations Data Entry Patient Care Customer Service Punctuality Multitasking

Political Surveyor

Grassroots

Oct 2020 - Dec 2020 (2 months)

Conducted political surveys over the phone and recorded information. Upheld safety protocols and protected sensitive customer data.

Political Surveys Phone Communication Data Security Customer Service Punctuality Teamwork

Enumerator

US Census Bureau

Aug 2020 - Oct 2020 (2 months)

Collected census information by visiting homes and making calls. Maintained security clearance and managed government-issued equipment.

Data Collection Cold Calling Equipment Management Communication Punctuality Multitasking

Senior Manager/Supervisor

Volt

Jun 2016 - Aug 2019 (3 years 2 months)

Provided troubleshooting assistance and set up appointments, maintaining a positive attitude. Mentored representatives, upheld privacy and PCI compliance, and received numerous awards for call quality.

Customer Service Troubleshooting Mentoring PCI Compliance Quality Assurance Team Leadership Communication Multitasking

Customer Service Agent

Convergys

Jan 2016 - Jun 2016 (5 months)

Handled inbound calls, managed commitments and cases, and performed technical troubleshooting. Issued credits, addressed billing inquiries, and transferred calls to appropriate departments.

Customer Service Technical Troubleshooting Billing Credit Issuance Attention To Detail Communication Multitasking

Sales Representative

Empereon

Oct 2015 - Jan 2016 (3 months)

Made outbound sales calls daily and performed technical troubleshooting. Assisted peers with product knowledge and completed customer profile paperwork.

Sales Outbound Calling Technical Troubleshooting Product Knowledge Customer Service Communication Multitasking

Technical Support Representative/Billing

Sitel

May 2015 - Oct 2015 (5 months)

Handled inbound calls, troubleshooting issues, rescheduling appointments, and dispatching technicians. Managed billing issues, issued credits, and consistently made sales.

Technical Support Billing Customer Service Troubleshooting Appointment Management Sales Credit Issuance Team Collaboration Multitasking

Lab Assistant

DACC

Feb 2015 - May 2015 (3 months)

Cleaned and set up lab supplies and equipment daily, organizing materials. Handled toxic chemicals and sensitive documents, assisting lab teachers and maintaining safety protocols.

Equipment Document Management Teamwork Manual labor

Technical Support Agent

Windstream Communications

May 2014 - Aug 2014 (3 months)

Took inbound calls daily, performing technical troubleshooting and maintaining a positive attitude. Issued credits and demonstrated excellent customer service.

Technical Support Customer Service Troubleshooting Inbound Credit Issuance Communication Multitasking Problem Solving

Cashier/Customer Service

Panda Express

Feb 2013 - Aug 2014 (1 year 6 months)

Served food, operated cash register, and maintained workstation cleanliness daily. Restocked, washed windows, cleaned dining room and bathrooms, and managed trash disposal.

Food Service Customer Service Inventory Management Restaurant Operations Teamwork Leadership

Daycare Teacher

Logan Services

Jun 2010 - Aug 2010 (2 months)

Cooked and cleaned daily, ran numerous activities and departments for children, and scheduled club meetings. Managed the front desk, chaperoned field trips, and organized events.