Melissa Gibbs

I've delivered customer care at Heavenly Care since 2021, using active listening, empathy, and accurate record updates to resolve inquiries and build patient trust.

Previously, I supervised medication administration and caregiver teams at Trinity Retirement, maintaining state compliance, training staff, coordinating care plans, and responding to resident health changes. My CNA and Med-Tech background strengthened my ability to handle sensitive information, follow detailed protocols, and remain calm in demanding situations.

I also bring clerical, insurance documentation, and sales experience, including exceeding sales targets by 15% through cross-selling and upselling. I'm prepared to support remote customer operations through phone support, case management, CRM tools, and seamless issue resolution.