Meli Carias
@melicarias
Bilingual customer support specialist skilled in HR tech and case management.
Costa RicaWhat I'm looking for
I am a bilingual customer support specialist with experience in HR and tech environments, focused on delivering efficient and empathetic service.
At Amazon I supported employees across phone, email, and internal ticketing systems, resolving Payroll, Benefits, Stocks, and Operations issues while documenting outcomes in case management tools.
I have hands-on experience managing data in Salesforce and ADP platforms, and I bring strong communication skills honed through client collaboration as a graphic designer and precision work as a transcriptionist.
I am driven to combine technical tool proficiency with a customer-centered approach to streamline processes and improve user experience.
Experience
Work history, roles, and key accomplishments
Graphic Designer
Freelance
Jan 2015 - Present (10 years 8 months)
Provided personal and business branding, print ads, packaging, illustration, and photo retouching services to diverse clients, sustaining ongoing client relationships since 2015.
Graphic Designer / Social Media
Mini Outlet El Webo
Jan 2024 - Jan 2025 (1 year)
Managed Facebook and Instagram accounts, produced digital ads and social campaigns, and performed product photography and editing to drive online sales and engagement.
AMHandled employee inquiries across phone, email, and internal ticketing systems; resolved Payroll, Benefits, Stocks, and Operations issues and documented resolutions using case management tools.
Transcriptionist
Rev Transcription
Jan 2015 - Dec 2022 (7 years 11 months)
Transcribed and edited audio content in English and Spanish, ensuring accuracy and clarity across delivered transcripts for remote clients.
Graphic Designer
The Printing Factory
Jan 2015 - Dec 2022 (7 years 11 months)
Designed corporate materials and branding, managed projects from concept to delivery, and collaborated with internal teams and clients to meet design and branding goals.
Graphic Designer
PROMOB Proyectos Mobiliarios
Jan 2016 - Jan 2017 (1 year)
Created corporate presentations, brochures, product catalogs and marketing materials for furniture brands, enhancing visual communication and sales collateral.
Education
Degrees, certifications, and relevant coursework
Universidad Americana
Bachelor of Advertising Design, Advertising Design
2013 - 2015
Completed a Bachelor of Advertising Design program focusing on advertising and design principles from 2013 to 2015.
Universidad Americana
Bachelor's Degree, Graphic Design / Communication
2013 - 2015
Completed a Bachelor’s Degree focused on Communication and graphic design projects including advertising, stationery, packaging, and digital media.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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