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Dan Mena

@danmena

Message

I adapt and localize visual content for Amazon while building consistent brands across digital and editorial formats.

Costa Rica

Message

At Amazon, I adapt key art for movie and television content, create multilingual title treatments, and deliver localized assets that meet strict production specifications, safe zones, and brand standards.

I've also supported Amazon Games customers, investigated buyer abuse, managed escalations, and created onboarding materials. I bring graphic design training and hands-on experience in branding, social content, editorial design, typography, Adobe Creative Cloud, and cross-functional delivery.

Experience

Work history, roles, and key accomplishments

Current

Amazon Games Specialist (L2)

Current

Amazon

Dec 2021 - Present (4 years 9 months)

Assisted 70+ customers daily through phone, chat, and email while maintaining high customer satisfaction metrics. Recognized as a top-performing associate and participated in the CAT Program to support operational objectives.

Customer Service Escalation Management Troubleshooting Process Improvement

Visual Design Associate (L3)

Amazon

Adapted key art for movies and television content across multiple formats, ensuring compliance with production specifications. Created localized title treatments in multiple languages while preserving brand consistency.

Adobe Illustrator Typography Brand Consistency Visual Design Localization

Investigation Specialist, Buyer Abuse Operations (L3)

Amazon

Conducted investigations into suspected buyer abuse activities using internal tools and risk assessment procedures. Recommended and implemented account actions based on policy compliance and created training materials for new team members.

Investigation Risk Assessment Policy Compliance Training Onboarding Process Improvement