In Customer Service & Dispatch, I managed and tracked service tickets using Salesforce CRM. I coordinated field technician schedules, prioritized requests to meet SLAs, and communicated status updates across teams.
As a Banking Customer Service Representative, I managed customer requests following defined processes and timelines. I verified documentation for compliance and maintained accurate records and reports.
As an Advertising Designer, I coordinated creative deliverables for social media projects and managed timelines and content schedules. I also prepared presentations and project documentation while ensuring brand consistency across assets.
At Fidelitas University, I completed a Bachelor’s Degree in Advertising Design with an Emphasis in Project Management and a Degree in Logistics. My academic projects involved planning, coordination, documentation, and final delivery using structured project management methodologies.
