Valeria Salvatierra Jiménez
@valeriasalvatierraji
Customer-focused technical support and sales professional skilled in CRM-driven revenue growth.
Costa RicaWhat I'm looking for
I am a highly effective customer service and technical support professional with over three years of experience in high-volume inbound support, sales account management, and remote-first workflows. I combine strong technical proficiencies with disciplined SLA adherence to deliver reliable, measurable outcomes.
My background includes hands-on experience with Salesforce, Amazon Connect, ICOMS, Cox CRM and other CRM systems, where I managed client portfolios, documented complex interactions, and executed upsell and cross-sell strategies that drove revenue. I have resolved network and hardware issues, supported concurrent digital channels, and contributed to knowledge-base content to improve team efficiency.
I prioritize data security and empathetic customer interactions, and I am pursuing a bachelor's in English Teaching while holding a technical graphic design credential. I seek roles that leverage my CRM expertise, technical troubleshooting skills, and remote collaboration strengths to improve customer experience and business growth.
Experience
Work history, roles, and key accomplishments
Virtual Receptionist
Answer Hero
Jun 2025 - Present (5 months)
Handle high-volume inbound calls and digital inquiries, manage complex scheduling and appointments, and document client interactions in CRM systems while maintaining confidentiality and minimizing escalations.
Sales Account Manager
M.K Innovations Solutions
Mar 2024 - Mar 2025 (1 year)
Drove revenue and customer acquisition through targeted sales strategies, managed a diverse client portfolio using CRM daily, and collaborated with marketing to execute campaigns and refine service offerings.
Technical Support Rep
Teleperformance
Aug 2023 - Feb 2024 (6 months)
Managed 50+ daily customer interactions providing technical support for hardware and network issues, executed CRM data entry with sensitive information handling, and performed product upsells to enhance customer experience.
Technical Support Rep
Concentrix
Nov 2022 - Jul 2023 (8 months)
Managed multiple simultaneous chat sessions delivering procedural technical assistance, documented interactions in CRM, contributed to knowledge base content, and identified upsell opportunities to drive revenue.
HR Contact Center Associate
PTS
Nov 2021 - Jul 2022 (8 months)
Managed documentation and claims for employee medical absences, prioritized tasks to meet SLAs, verified sensitive internal documentation, and applied procedures for empathetic issue resolution.
Education
Degrees, certifications, and relevant coursework
UHUniversidad Hispanoamericana
Bachelor's in English Teaching, English Teaching
2024 -
Pursuing a Bachillerato en Enseñanza del Inglés beginning in 2024, focused on English language teaching methodologies.
Colegio Nuestra Señora de los Desamparados
High School Diploma, Secondary Education
Completed High School Diploma in 2020.
Unknown Technical Institution
Technical Degree in Graphic Design, Graphic Design
Completed a technical degree in Graphic Design in 2020.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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