Open to opportunities

Jasson Ur

@jassonur

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Bilingual executive assistant and trainer with 7 years of experience.

Costa Rica

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What I'm looking for

I am looking for a role that combines executive support with opportunities for training and development, in a collaborative and innovative environment.

I am a creative and results-oriented bilingual professional with 7 years of experience in various roles, including Executive Assistant and Trainer. My recent position as a 3D Quality Analyst at BMA Group allowed me to analyze 3D content and media datasets, leading to significant improvements in production accuracy. I thrive in dynamic environments and have a proven track record of delivering insights that optimize customer service and production processes.

During my tenure at Concentrix, I successfully delivered onboarding and upskilling sessions to over 100 new hires, which contributed to reduced training time and improved retention rates. My ability to manage demanding client interactions and provide direct support to executive agents has been instrumental in achieving high-quality creative outputs. I am adept at utilizing Salesforce CRM to track interactions and manage cases, ensuring seamless communication and operational efficiency.

Experience

Work history, roles, and key accomplishments

3D Quality Analyst

BMA Group

Jan 2023 - Dec 2024 (1 year 11 months)

Analyzed 3D content and media datasets to identify delivery inconsistencies, leading to improved production accuracy. Delivered insights to production teams, optimizing across customer service, executive file integrity and version control.

Data Analysis Quality Assurance Customer Service

Executive Assistant / Trainer / Advisor

Concentrix

Jan 2021 - Dec 2023 (2 years 11 months)

Delivered onboarding and upskilling sessions to over 100 new hires, contributing to reduced training time and improved retention. Provided direct support to executive agents, including preparing complex financial and operational reports using Excel. Utilized Salesforce CRM to track interactions, manage cases, and generate client updates.

Training Delivery Onboarding Microsoft Excel Salesforce Financial Reporting

Customer Service Representative / Tech Support

Sykes Enterprises

Jan 2020 - Dec 2021 (1 year 11 months)

Managed and triaged over 50 support tickets daily, resolving technical and transactional inquiries for a leading banking client. Diagnosed and resolved login, transaction, and online access issues in a fast-paced support environment. Maintained high accuracy while multitasking across chat, phone, and email support channels.