Aaliyah Corbett

I’m a Technical Customer Support Specialist with experience in high volume case management, SaaS platform support, and real time customer communication. I focus on troubleshooting platform issues, guiding users through technical solutions, and turning complex concepts into clear, user friendly instructions.

At Amazon (FBA & IIDP), I provided technical and operational support via chat and ticket systems, diagnosing and resolving platform issues like listings, catalog errors, and fulfillment workflows. I managed high volume case queues while maintaining accuracy and SLA compliance, documented interactions, escalated technical issues with detailed reports, and improved case resolution time by 20% through efficient problem analysis and communication.

Beyond support, I’ve worked in roles where technical clarity mattered in business outcomes. As a Digital Marketing Associate (ADOPS), I troubleshot campaign delivery and tracking issues, analyzed data discrepancies, collaborated cross-functionally to resolve technical risks, communicated technical performance insights to non-technical stakeholders, and managed 20+ weekly campaigns to ensure compliance and operational accuracy.

I also bring a strong customer-facing and bilingual communication approach from my interpreter and virtual assistance experience. As a freelancer Executive Virtual Assistant (Airbnb property management), I managed real-time guest communication and coordinated problem resolution between clients, vendors, and service providers—while my bilingual interpreting work strengthened my ability to deliver accurate, culturally appropriate communication. I’m further supported by my Cybersecurity coursework, with a focus on confidentiality, systems, and risk management.