At MAMA FOODS, I managed orders and deliveries using Odoo, Google Sheets, OpenPhone, and Airtable. I also trained and supervised new employees in customer service procedures and administrative software.
I managed and expanded key commercial relationships, increasing the client portfolio, and developed strategies to improve customer experience and satisfaction.
At DENVER CARGO CO., I monitored truck fleets, maintained operational logs, and analyzed performance metrics to support logistics planning and incident resolution. I also worked as a call center agent at A- TEAM and as a remote operator at METROPOLITAN FOOD CARE.
