DARMARIS SANCHEZ
@darmarissanchez
Customer service analyst at Comunicaciones Migtel, C.A., managing customer CRM profiles and building Excel and CRM databases for a CONATEL project.
VenezuelaWhat I'm looking for
At Comunicaciones Migtel, C.A., I create and manage customer profiles in the CRM and design and analyze customer satisfaction surveys. For the CONATEL project, I created Excel and CRM databases, designed a call-follow-up log, and prepared monthly status reports.
In previous roles, I supported customers through digital channels, coordinated orders, and handled administrative tasks. At DIRECTV, I resolved complex technical issues and recorded customer data in company systems including Oracle and IBS. I’m currently training in remote work with Remotos Academy.
Experience
Work history, roles, and key accomplishments
Analista de Atención al Cliente
Comunicaciones Migtel, C.A.
Jul 2025 - Present (1 year 4 months)
Managed customer profiles in CRM, designed and analyzed satisfaction surveys, and led a CONATEL project involving database creation and monthly reporting.
Personal Shopper
Desarrollos Tecnológicos Ridery, C.A.
Oct 2024 - Jan 2025 (3 months)
Coordinated orders through digital platforms and resolved customer issues.
Asistente Administrativa
Distribuidora Dasimerca, C.A.
Nov 2023 - Dec 2023 (1 month)
Managed operational files, supported technical service, handled client attention via digital channels, and created quotations using Profit.
Asistente Administrativa
Importadora Cellular Express, C.A
Dec 2020 - Jun 2023 (2 years 6 months)
Provided customer support via WhatsApp Business and social media, managed inventory, and supported administrative processes.
Managed large-scale customer accounts, resolved complex technical issues, and recorded data in company systems such as Oracle and IBS.
Education
Degrees, certifications, and relevant coursework
ISUM (Instituto Universitario de Mercadotecnia)
TSU (Técnico Superior Universitario), Accounting
Pursuing a TSU in Accounting, currently in the sixth semester.
Remotos Academy
Professional Training Program, Remote Work
Professional training program in remote work, completed in 2026.
U.E.P. El Junquito Gustavo Padrón
Bachillerato, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
VenezuelaAuthorized to work in
Salary expectations
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