At Voiceplug inc, I improved order workflows, reducing fulfillment cycle times from an average of 15 hours to just under 6 hours. I also integrated bilingual communication strategies that improved AI system efficiency by 50%.
I handled 150 to 200 inbound and outbound calls daily and followed up with more than 50 customers to identify pain points. Those improvements contributed to a 20% increase in customer satisfaction scores.
At Cuadrilles Grill, I provided personalized customer service and follow-up, helping increase satisfaction and operational efficiency by 65%. I also led a team of five, improving order preparation efficiency by 55%.
Earlier, at Budare Gourmet, I led a team of four and used WhatsApp, Instagram, and Gmail to support customer service processes. My work improved customer loyalty by 30%.
