Open to opportunities

Melanie Gonzaga

@melaniegonzaga

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Detail-oriented professional with expertise in operations support and customer service.

Philippines

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What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities.

My name is Melanie Gonzaga, and I am a dedicated professional with a Bachelor of Science in Business Administration, majoring in Banking and Finance. With experience in operations support at CONCENTRIX/SYNNEX, I have honed my skills in onboarding new resellers, conducting data entry, and generating insightful sales reports. My role involved acting as a liaison between various departments, ensuring seamless operations and effective communication.

Prior to my current position, I worked as a Technical Support Representative at Teleperformance/AT&T and TELETECH, where I provided high-quality technical support to customers. My proactive approach and strong communication skills allowed me to manage customer interactions effectively, ensuring satisfaction and meeting operational targets. I thrive in collaborative environments and am passionate about creative problem-solving, which I believe aligns perfectly with the values of your company.

Experience

Work history, roles, and key accomplishments

Operations Support

Concentrix / Synnex

Oct 2015 - Oct 2021 (6 years)

Onboarded new resellers, ensuring smooth transitions into the sales network. Conducted data entry in CRM systems, maintained accurate records, and generated sales reports for stakeholders. Acted as a liaison between sales teams and vendors, managed inquiries, and oversaw order management processes.

CRM Data Entry Sales Reporting Order Management Communication Team Collaboration Problem Solving Customer Service

Technical Support Representative

Teleperformance/AT&T

Jun 2010 - Mar 2015 (4 years 9 months)

Provided high-quality technical support to customers, managed supervisor calls, and assisted production agents. Maintained professionalism in customer interactions and met operational targets.

Technical Support Customer Service Communication Problem Solving Microsoft Office Support Management Operations

Technical Support Representative

TeleTech

Sep 2008 - Jan 2010 (1 year 4 months)

Delivered exceptional technical support to DSL customers, ensuring high satisfaction levels. Proactively resolved inquiries and minimized resolution times to enhance customer experience.

Technical Support Customer Satisfaction Communication Customer Service

Education

Degrees, certifications, and relevant coursework

St. Paul University Surigao

Bachelor of Science, Business Administration

2015 - 2021

Studied Business Administration with a major in Banking and Finance, focusing on the principles of financial management, banking operations, and business strategies.