Kent Brian JintapaKJ
Open to opportunities

Kent Brian Jintapa

@kentbrianjintapa

Detail-oriented professional with expertise in customer service operations.

Philippines

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am a detail-oriented and customer-focused professional with over 3 years of experience in customer service, data handling, and support operations within the financial and telecommunications industries. My background includes managing customer records, resolving inquiries, and maintaining data accuracy using CRM systems. I pride myself on my ability to communicate effectively, prioritize tasks, and ensure timely case resolution in compliance-focused environments.

In my recent role as a Sr. Operations Representative at Capital One, I delivered high-quality service to U.S.-based credit card customers while handling sensitive account updates and dispute management. My experience at Concentrix as a Senior Customer Service Representative allowed me to be part of a pioneer team managing digital customer cases, where I acted as a point of contact for escalated issues and collaborated across teams for process improvement. I am organized, adaptable, and eager to grow within operational and administrative roles.

Experience

Work history, roles, and key accomplishments

CO

Sr. Operations Representative

Capital One

Sep 2024 - Mar 2025 (6 months)

Delivered high-quality service to U.S.-based credit card customers in a regulated environment. Handled sensitive account updates, personal data changes, and dispute management. Investigated fraud-related claims and ensured proper documentation and resolution according to compliance standards.

CO

Senior Customer Service Representative

Concentrix

Oct 2022 - Jul 2024 (1 year 9 months)

Managed digital customer cases from retail counterparts, including both non-complaints and complex complaints. Acted as a point of contact for escalated issues, ensuring cases were handled professionally and within SLA. Documented case outcomes and insights in CRM and collaborated across teams for process improvement.

Education

Degrees, certifications, and relevant coursework

ML

Mapua Malayan Colleges Laguna

BS in Mechanical Engineering, Mechanical Engineering

Pursued a Bachelor of Science in Mechanical Engineering. Last attended in March 2020.

CP

Colegio de San Pedro

K-12 STEM, STEM (Science, Technology, Engineering and Mathematics)

Grade: High-honors

Activities and societies: Academic Excellence in Mathematics Conduct Award.

Completed K-12 education with a focus on Science, Technology, Engineering, and Mathematics. Graduated with High Honors and received an Academic Excellence in Mathematics Conduct Award.

Tech stack

Software and tools used professionally

Interested in hiring Kent Brian?

You can contact Kent Brian and 90k+ other talented remote workers on Himalayas.

Message Kent Brian

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Kent Brian Jintapa - Sr. Operations Representative - Capital One | Himalayas