Open to opportunities

Kent Brian Jintapa

@kentbrianjintapa

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Detail-oriented professional with expertise in customer service operations.

Philippines

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am a detail-oriented and customer-focused professional with over 3 years of experience in customer service, data handling, and support operations within the financial and telecommunications industries. My background includes managing customer records, resolving inquiries, and maintaining data accuracy using CRM systems. I pride myself on my ability to communicate effectively, prioritize tasks, and ensure timely case resolution in compliance-focused environments.

In my recent role as a Sr. Operations Representative at Capital One, I delivered high-quality service to U.S.-based credit card customers while handling sensitive account updates and dispute management. My experience at Concentrix as a Senior Customer Service Representative allowed me to be part of a pioneer team managing digital customer cases, where I acted as a point of contact for escalated issues and collaborated across teams for process improvement. I am organized, adaptable, and eager to grow within operational and administrative roles.

Experience

Work history, roles, and key accomplishments

Sr. Operations Representative

Capital One

Sep 2024 - Mar 2025 (6 months)

Delivered high-quality service to U.S.-based credit card customers in a regulated environment. Handled sensitive account updates, personal data changes, and dispute management. Investigated fraud-related claims and ensured proper documentation and resolution according to compliance standards.

Customer Service Data Management Dispute Resolution Fraud Investigation Compliance

Senior Customer Service Representative

Concentrix

Oct 2022 - Jul 2024 (1 year 9 months)

Managed digital customer cases from retail counterparts, including both non-complaints and complex complaints. Acted as a point of contact for escalated issues, ensuring cases were handled professionally and within SLA. Documented case outcomes and insights in CRM and collaborated across teams for process improvement.

Customer Service CRM Systems Process Improvement Customer Escalation

Customer Service and Technical Support Representative

Concentrix

Feb 2022 - Oct 2022 (8 months)

Provided technical support and account management for mobile and NBN services. Handled billing disputes, ownership changes, and retention activities with accuracy and empathy. Processed cancellations, refunds, and service adjustments using SAP and CRM systems.

Technical Support Account Management Billing Disputes Retention SAP CRM Systems Customer Service

Education

Degrees, certifications, and relevant coursework

Mapua Malayan Colleges Laguna

BS in Mechanical Engineering, Mechanical Engineering

Pursued a Bachelor of Science in Mechanical Engineering. Last attended in March 2020.

Colegio de San Pedro

K-12 STEM, STEM (Science, Technology, Engineering and Mathematics)

Grade: High-honors

Activities and societies: Academic Excellence in Mathematics Conduct Award.

Completed K-12 education with a focus on Science, Technology, Engineering, and Mathematics. Graduated with High Honors and received an Academic Excellence in Mathematics Conduct Award.