Kent Brian Jintapa
@kentbrianjintapa
Detail-oriented professional with expertise in customer service operations.
What I'm looking for
I am a detail-oriented and customer-focused professional with over 3 years of experience in customer service, data handling, and support operations within the financial and telecommunications industries. My background includes managing customer records, resolving inquiries, and maintaining data accuracy using CRM systems. I pride myself on my ability to communicate effectively, prioritize tasks, and ensure timely case resolution in compliance-focused environments.
In my recent role as a Sr. Operations Representative at Capital One, I delivered high-quality service to U.S.-based credit card customers while handling sensitive account updates and dispute management. My experience at Concentrix as a Senior Customer Service Representative allowed me to be part of a pioneer team managing digital customer cases, where I acted as a point of contact for escalated issues and collaborated across teams for process improvement. I am organized, adaptable, and eager to grow within operational and administrative roles.
Experience
Work history, roles, and key accomplishments
Sr. Operations Representative
Capital One
Sep 2024 - Mar 2025 (6 months)
Delivered high-quality service to U.S.-based credit card customers in a regulated environment. Handled sensitive account updates, personal data changes, and dispute management. Investigated fraud-related claims and ensured proper documentation and resolution according to compliance standards.
Senior Customer Service Representative
Concentrix
Oct 2022 - Jul 2024 (1 year 9 months)
Managed digital customer cases from retail counterparts, including both non-complaints and complex complaints. Acted as a point of contact for escalated issues, ensuring cases were handled professionally and within SLA. Documented case outcomes and insights in CRM and collaborated across teams for process improvement.
Customer Service and Technical Support Representative
Concentrix
Feb 2022 - Oct 2022 (8 months)
Provided technical support and account management for mobile and NBN services. Handled billing disputes, ownership changes, and retention activities with accuracy and empathy. Processed cancellations, refunds, and service adjustments using SAP and CRM systems.
Education
Degrees, certifications, and relevant coursework
Mapua Malayan Colleges Laguna
BS in Mechanical Engineering, Mechanical Engineering
Pursued a Bachelor of Science in Mechanical Engineering. Last attended in March 2020.
Colegio de San Pedro
K-12 STEM, STEM (Science, Technology, Engineering and Mathematics)
Grade: High-honors
Activities and societies: Academic Excellence in Mathematics Conduct Award.
Completed K-12 education with a focus on Science, Technology, Engineering, and Mathematics. Graduated with High Honors and received an Academic Excellence in Mathematics Conduct Award.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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