Melanie Cook

I am a customer-focused Customer Service Representative with over three years of experience in telemarketing, appointment scheduling, and call center operations. I consistently handle high call volumes while communicating clearly and maintaining organized, accurate records.

At Spectrum VoIP, I scheduled and confirmed customer appointments, supported team operations, and met productivity and attendance expectations consistently. My role required strict adherence to procedures and dependable performance in a fast-paced environment.

Previously at Unified Global Solutions, I conducted inbound and outbound calls to schedule appointments and maintained courteous customer communication while meeting daily performance goals. I excel at multitasking, time management, and sustaining professional interactions under pressure.

I bring punctuality, reliability, and strong attention to detail to every role, and I am committed to supporting team workflow and delivering dependable customer service that enhances operational efficiency.