kera sellars
@kerasellars
Motivated customer service representative skilled in inbound sales and support.
United StatesWhat I'm looking for
I am a motivated, people-focused customer service professional with experience handling high call volumes, resolving escalated concerns, and guiding customers to suitable solutions. I consistently follow scripts and guidelines while building rapport that leads to positive customer experiences and repeat interactions.
I excel at clear communication, active listening, upselling when appropriate, and staying calm under pressure to deliver timely, accurate support. I seek remote inbound sales roles where I can apply my problem-solving, time management, and customer-first approach to drive satisfaction and results.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Capital One
Apr 2021 - Oct 2025 (4 years 6 months)
Resolved escalated customer concerns and explained policies and options clearly to help customers make informed decisions, improving customer satisfaction through calm, solution-focused interactions.
Front Desk Attendant
Children's Medical Center
Nov 2019 - Apr 2021 (1 year 5 months)
Managed high-volume calls and in-person customer interactions, answered questions, directed visitors, and recommended services to address needs while maintaining professionalism in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
kera hasn't added their education
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Availability
Location
United StatesAuthorized to work in
Job categories
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