Open to opportunities

mehrish Khan

@mehrishkhan

Message

I resolve customer queries, transaction issues, and complaints across remote support channels.

India

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer concerns, manage transaction or account issues, collaborate with internal teams, and contribute to service quality and customer satisfaction.

I've supported customers at Elite Transfers, resolving money transfer, transaction, account, and service-request concerns across multiple channels.

I maintain accurate records, provide timely follow-ups, and coordinate with internal teams to resolve complex issues while meeting service KPIs and response-time targets.

Previously at Techno India, I handled customer inquiries, product demonstrations, technical support, and CRM documentation while helping streamline complaint-resolution processes.

Experience

Work history, roles, and key accomplishments

Sr Customer Support Executive

Elite Transfers

Dec 2024 - Aug 2026 (1 year 8 months)

Handled customer queries and provided resolutions through multiple channels. Managed concerns related to money transfers, transactions, and account issues, coordinating with internal teams to ensure service delivery.

Customer Relationship Management Query Resolution Complaint Handling Transaction Support Problem Solving Data Entry

Customer Service Associate

Techno India

Jun 2021 - Sep 2024 (3 years 3 months)

Resolved customer inquiries efficiently through various communication channels. Collaborated with team members to streamline complaint resolution processes and documented interactions in CRM systems.

Customer Service CRM Complaint Resolution Technical Support Documentation