Meghna Saikia
@meghnasaikia
Operations-focused client servicing professional delivering growth through execution.
IndiaWhat I'm looking for
I’m a Client Servicing & Operations professional with 1.5+ years of experience across strategic account management, business partnerships, stakeholder engagement, and end-to-end operational delivery. I’ve managed 15+ client accounts as the primary POC, driving ₹10L+ monthly GMV through pricing, upsell design, and audience engagement.
I scale key accounts by optimizing data-backed funnels and high-converting offers, including growing one account from ₹70,000 to ₹5,00,000 monthly GMV (7× growth). I lead escalation management across tech, finance, and design teams, monitor daily KPIs and dashboards, automate workflows using AiSensy, WATI, email broadcast tools, and IVR systems, and author SOPs adopted organization-wide by the Creator Success team.
Experience
Work history, roles, and key accomplishments
Freelance Operations Consultant
Esp 360
Jan 2026 - Present (6 months)
Serve as the primary operational liaison between senior leadership, sponsors, production teams, and external agencies to ensure end-to-end project delivery. Develop partnership/sponsorship decks and oversee vendor/agency coordination, including digital presence management and on-ground execution.
Assistant Manager, Operations
Exly
Aug 2024 - Oct 2025 (1 year 2 months)
Managed 15+ client accounts end-to-end as the primary point of contact for onboarding, query resolution, and retention, delivering 10L+ monthly GMV through pricing, upsell design, and audience engagement. Scaled a key account from ₹70,000 to ₹5,00,000 monthly GMV by optimizing data-backed funnels and offers, while leading escalation management, KPI monitoring, workflow automation (AiSensy, WATI, e
Sales & Marketing Intern
Wooshelf Pvt. Ltd.
Feb 2023 - Apr 2023 (2 months)
Supported lead qualification, follow-ups, and conversion-focused outreach campaigns to expand market reach. Managed email and WhatsApp communications while maintaining accurate CRM and lead tracking records.
Education
Degrees, certifications, and relevant coursework
Gauhati University
Master of Arts
Pursuing a Master of Arts program at Gauhati University, with completion expected in 2027.
Lakshmibai College, University of Delhi
Bachelor of Arts
Grade: CGPA: 6.7
Completed a Bachelor of Arts degree at Lakshmibai College, University of Delhi, graduating with a CGPA of 6.7.
Don Bosco Senior Secondary School, Guwahati
Class XII, Higher Secondary Education
Grade: 92%
Completed Class XII at Don Bosco Senior Secondary School, Guwahati, scoring 92%.
St. Mary's Higher Secondary School, Guwahati
Class X, Secondary Education
Grade: 83%
Completed Class X at St. Mary's Higher Secondary School, Guwahati, scoring 83%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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