Open to opportunities

Meghan McDonald

@meghanmcdonald

Message

Dedicated customer support coordinator with extensive experience in healthcare.

South Africa

Message

What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my customer service skills.

I am a dedicated customer support coordinator with a strong background in healthcare and logistics. My experience spans various roles, including managing patient schedules and coordinating staffing needs in fast-paced environments. I pride myself on my ability to provide exceptional service, ensuring that both customers and patients receive timely and accurate information.

Throughout my career, I have developed a knack for problem-solving and multitasking, often managing multiple software systems to track and update customer inquiries. My role at S-2 International involved not only answering calls but also dispatching freight and managing customer expectations during the delivery process. I have consistently demonstrated my ability to adapt to changing situations and provide solutions that enhance customer satisfaction.

With a commitment to continuous improvement, I am eager to bring my skills in customer service and coordination to a new role where I can contribute to a team focused on delivering high-quality support and care. I am particularly interested in opportunities that allow for professional growth and the chance to make a meaningful impact.

My current location is South Africa, but I am a citizen of the United States and would prefer to work remotely from the US.

Experience

Work history, roles, and key accomplishments

S-

Customer Support Coordinator

S-2International

Jan 2020 - Present (5 years 6 months)

Managed carriers throughout the booking process and provided effective customer support for freight tracking and delivery issues. Updated customers on potential delays and proactively problem-solved escalated issues.

Customer Service Freight Management Problem Solving Dispatching

Scheduling Representative

Grady Health System

Jul 2019 - Present (6 years)

Scheduled patients using Epic Cadence and managed a multi-line phone system. Coordinated with medical staff regarding schedule changes and arranged interpreter services for patients.

Epic Cadence Scheduling Multi Line Phone Systems Communication Interpreters

Staffing Coordinator

Mercy Health St. Vincent’s

Jun 2018 - Present (7 years 1 month)

Initiated and monitored staff flow throughout the hospital, managing staffing needs and making adjustments in Kronos. Documented call-offs and FMLA, and updated schedules based on bed board monitoring.

Staffing Scheduling

Registration Specialist

Mercy Health St. Vincent’s

Jul 2016 - Present (9 years)

Conducted in-person and pre-registration interviews, gathering information and entering data into the computer system. Instructed patients on insurance regulations and trained new employees on Epic Carepath.

Patient Registration Data Entry Customer Service

Sales Associate

HSN

Mar 2015 - Present (10 years 4 months)

Answered phones promptly, performed account maintenance, and processed credit card and PayPal transactions. Consistently met compliance rules and maintained high purchase rates through upselling.

Customer Service Account Management Payment Processing Upselling Compliance

Commissioned Associate in Shoes

Elder-Beerman

Nov 2014 - Present (10 years 8 months)

Identified customer needs, provided shoe fittings, and retrieved requested footwear. Collected various forms of payments and offered product suggestions and advice.

Sales Footwear Fitting Payment Processing Product Knowledge

Front Desk Assistant

Dr. Theresa M. Nemeth, O.D., INC

Oct 2013 - Present (11 years 9 months)

Prepared and resubmitted insurance claims, verified insurance benefits, and managed patient records. Handled clerical duties and ensured HIPAA compliance for office and patients.

Insurance Claims Handling HIPAA)Clerical

Sales Associate

Stanton Optical

May 2013 - Present (12 years 2 months)

Assisted patients with frame selections and verified insurance information. Troubleshot issues with lenses and frames, and scheduled patients for various optometry services.

Insurance Verification Troubleshooting Scheduling Customer Service

Office Coordinator

Perrysburg Family Eyecare

Feb 2012 - Present (13 years 5 months)

Managed patient records, completed insurance billing forms, and scheduled patients for consults and surgery. Assisted with frame and lens styling, and performed adjustments and repairs to eyeglasses.

Insurance Billing Scheduling Eyewear Styling Customer Service

Sales Associate

Old Navy

Aug 2011 - Present (13 years 11 months)

Handled cash and credit transactions, processed returns, and assisted customers with wardrobe guidance. Maintained order in fitting room areas and greeted customers with a positive attitude.

Customer Service Merchandising Returns Processing Sales

Bank Teller

PNC Bank

Jan 2010 - Present (15 years 6 months)

Performed open and closing procedures, monitored customer accounts for fraud, and provided 5-star customer service. Sold packaged products to meet customer needs and situations.

Banking Operations Customer Service Sales Financial Products

Bank Teller

Fifth Third Bank

Apr 2008 - Present (17 years 3 months)

Provided excellent customer service, protected privacy, and handled transactions correctly and efficiently. Offered additional services to meet customer needs and acknowledged customers by name.

Customer Service Privacy Sales Banking