Open to opportunities

Megha Kowdley

@meghakowdley

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UX research and design leader blending product strategy, AI, and user-centered research to drive growth.

India

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What I'm looking for

I seek roles where I can lead user-centered research and design, collaborate cross-functionally, scale UX teams, and drive product strategy and measurable business impact.

I am a UX Research & Design leader with ~10 years of experience across UX, Research, and AI, having contributed to products at Meta and Google and led research initiatives for enterprise and consumer products.

I have led discovery research and usability programs that informed product strategy and vision, driving measurable outcomes such as revenue growth, cost reduction, and improved engagement.

As a manager and mentor, I built and coached high-performing UX teams across regions, integrated research into delivery processes, and scaled conversational and chatbot products for large enterprise customers.

I bring a pragmatic, user-centered approach to design and AI strategy, translating qualitative and quantitative insights into actionable product decisions that improve business metrics and customer experience.

Experience

Work history, roles, and key accomplishments

UX Research Lead

New Relic

Oct 2024 - Jun 2025 (8 months)

Led discovery research for new product launches (Streaming Media Observability, Serverless) that informed product strategy and vision for FY25–FY26 and improved roadmap prioritization.

Discovery Usability Testing Competitor Analysis Product Strategy Observability

AI Consultant

DPDzero

Feb 2024 - Sep 2024 (7 months)

Led AI and UX strategy to build voice bots for collections, increasing collections by 20% and reducing cost-to-collect by 10x through borrower-empathy driven Voice AI solutions.

Voice AI Conversation Design UX Strategy User Research Product & Design

UX Researcher

Google (via Artech)

Sep 2023 - Dec 2023 (3 months)

Conducted interviews, surveys, and usability testing for the Buying, Analytics & Measurement team and led three research projects for Google Ads, producing actionable insights that improved user engagement.

User Interviews Usability Testing Survey Ads UX Cross Functional Collaboration Measurement

Senior Researcher

Yalo

May 2022 - Jul 2022 (2 months)

Managed research associates and led field studies and contextual inquiries delivering insights that increased revenue by 17% and reduced costs by 24% across product and marketing initiatives.

Field Research Contextual Inquiry Team Management A B Testing Usability Testing User Interviews Research Operations

UX Lead

Yalo

Jun 2019 - May 2022 (2 years 11 months)

Built and scaled a high-performing UX team across India/APAC, integrated research into delivery, and drove initiatives that grew customer accounts by 35% and increased revenue via WhatsApp workflows by 32%.

Team Building User Interviews Usability Testing Stakeholder Management

Product & UX Designer

Niki.ai

May 2016 - May 2019 (3 years)

Designed the B2C chatbot ecosystem across Android, iOS, and Web, produced 50+ prototypes, mentored 7+ designers, and helped triple customer acquisition through research-driven design.

Product & Design Conversation Design Prototyping Mentorship User Research Visual Design

Design Intern

Niki.ai

Feb 2016 - May 2016 (3 months)

Designed MVP and high-fidelity B2B chatbot versions and contributed to marketing graphics, supporting product-market fit and early customer acquisition growth.

UX Graphic Design User Testing Collaboration Design Culture

Design Intern

Toon Pandas

Nov 2015 - Jan 2016 (2 months)

Produced graphic and visual designs and animations for websites and apps, contributing to improved visual appeal and a 20% uplift in customer acquisition.