Open to opportunities

Anand Dawson

@ananddawson

Message

I am a Director of UX and Design specializing in AI-driven experiences and humanizing AI.

India

Message

What I'm looking for

I'm seeking a leadership role to define AI-driven UX strategy, humanize AI via agentic workflows, lead and scale cross-functional design teams, deliver measurable product impact, and mentor designers.

I am a Director of User Experience and Design with 14+ years defining AI-driven UX strategies, interaction design, and building teams for startups and established product leaders.

I have led cross-functional design teams and shaped generative experiences and AI Agent studios at Gupshup and product UX at Embibe and Shine, impacting platforms accessed by 30M+ users and 40,000+ businesses and driving measurable engagement and revenue improvements.

I mentor startups, speak at industry events, and publish a daily AI newsletter. I focus on humanizing AI through agentic workflows, multimodal interactions, and pragmatic UX grounded in research, analytics and product metrics.

Experience

Work history, roles, and key accomplishments

Director - UX and Design

Gupshup

Jun 2021 - May 2025 (3 years 11 months)

Shaped generative UX and design strategy for Gupshup's Conversational AI & CX platform, defining AI Agent studio and cross-module flows; platform serves 40,000+ businesses, sends 10B+ messages/month and generates $300M+ annual revenue.

UX Strategy Interaction Design Design Systems Prototyping Team Leadership Product Design

Head - User Experience

Embibe

Feb 2020 - Jan 2021 (11 months)

Evolved cross-platform UX strategy for Embibe's AI-driven learning product to personalize student learning journeys and surface actionable analytics for weaknesses in accuracy, speed and confidence.

UX Strategy UX User Research Data Visualization Interaction Design Wireframing

Head - User Experience and Design

Shine.com

Jun 2014 - Jan 2020 (5 years 7 months)

Led Shine's mobile and app UX, scaling to 30M+ users and improving engagement metrics (job applications +24.5%, resume uploads +21.8%, avg session duration +34.7%, app rating 3.9→4.3) while growing the design team from 3 to 15+.

UX Strategy Information Architecture Mobile Design Team Leadership User Research Analytics Design Systems Interaction Design

Head - User Experience & Design

ACL Mobile

Jun 2004 - Jul 2013 (9 years 1 month)

Led UX and product design for mobile social and messaging products, driving revenue models and analytics; notable outcomes include Frenzo (1M+ registrations) and M-Chat (30M+ registered users across operator networks).

Social Networks Messaging Monetization Data Analytics Interaction Design Product Strategy Team Leadership

User Experience Lead

Netkraft

Jun 2003 - May 2004 (11 months)

Defined UX, information architecture and content strategy for enterprise and healthcare portals (Chronimed) and global CRM/CMS initiatives, delivering structured content models and usable interfaces.

Information Architecture Content Strategy UX Design CMS Usability Testing Wireframing Stakeholder Management

Information Architect

Sapient

Aug 2001 - Apr 2003 (1 year 8 months)

Delivered IA and UX for major travel and enterprise clients (Hilton.co.uk, Opodo.co.uk, Cisco CNAMS), contributing to award-level site experiences and robust QA/functional specifications.

Information Architecture Content Strategy UX Design Wireframing Travel UX QA Usability