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Arnab Bose

@arnabbose

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Senior UX Researcher with expertise in user-centered design strategies.

India

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What I'm looking for

I seek a collaborative environment that values user-centered design and innovation.

As a Senior UX Researcher with extensive experience in leading research initiatives, I have a proven track record of enhancing user experiences across diverse markets. At Agoda, I spearheaded research for the Customer Excellence Group, focusing on product development for consumers and partners in key Asian markets. My role involved designing and executing workshops, conducting in-depth interviews, and advocating for qualitative research integration across product life cycles.

Previously, at Turian Labs, I conducted generative and evaluative research for GenAI products, collaborating with Google teams to influence India-centric design. My efforts led to significant insights that shaped the UX of various products, including a video creation tool for YouTube. My background also includes managing projects for global tech brands at Plum Insights & Strategy, where I utilized ethnographic methods to analyze user behavior and inform design strategies.

Experience

Work history, roles, and key accomplishments

Senior UX Researcher

Agoda

May 2024 - Nov 2024 (6 months)

Led research initiatives for the Customer Excellence Group, focusing on product development for consumers, support agents, and hotel partners across key markets. Designed and executed workshops and conducted primary research using various methods to integrate qualitative research practices.

UX Research Usability Studies Qualitative Research Product Development Data Analysis User Experience Design

Senior UX Researcher

Turian Labs

Aug 2023 - Apr 2024 (8 months)

Conducted generative and evaluative research for GenAI products, collaborating with Google teams on cultural immersions. Informed UX building blocks for a Video creation tool through extensive cultural immersion and competitive landscape research.

Generative AI Evaluative Research Cultural Immersion User Experience Design Competitive Analysis User Diaries In Depth Interviews Product Roadmapping

Junior Strategist and Strategist

Plum Insights & Strategy

Mar 2020 - Jul 2023 (3 years 4 months)

Worked on UX and UI projects for tech brands, conducting ethnographic interviews and managing projects. Key projects included researching gamified experiences and exploring decision-making among content creators.

UX Strategy Project Management User Research Data Analysis Fieldwork Coordination Consumer Insights

Education

Degrees, certifications, and relevant coursework

Symbiosis Institute of Media and Communication

MBA, Communications Management

2018 - 2020

Pursued an MBA in Communications Management, focusing on strategic communication, media planning, and brand management. Developed skills in managing communication strategies for various media platforms.

Amity University

BA, Journalism and Mass Communication

2014 - 2017

Completed a Bachelor of Arts in Journalism and Mass Communication, gaining insights into media ethics, reporting, and multimedia storytelling. Engaged in various projects that enhanced practical skills in journalism.