Open to opportunities

Megan Smith

@megansmith1

Patient Services Representative who streamlines onboarding, scheduling, and insurance verification to improve patient care.

United States

Message

What I'm looking for

I’m looking for a fast-paced healthcare team where I can support patient onboarding, scheduling, and insurance verification with accuracy and compassion—helping improve patient experiences while staying compliant with HIPAA and EMR/EHR documentation.

I’m a Patient Services Representative with extensive experience supporting healthcare operations—from patient registration and scheduling to accurate electronic records. I focus on delivering compassionate, responsive service that keeps visits running smoothly.

In my recent roles, I verified insurance eligibility and benefits, coordinated patient onboarding, and maintained electronic patient documentation. I’ve also partnered with clinical teams to resolve patient concerns and improve service delivery.

I bring strong front-office expertise across medical and dental settings, including appointment scheduling, patient communications, prior authorizations, and payment processing. I’m careful with HIPAA compliance and confidentiality while keeping the work accurate and efficient in high-volume environments.

Before healthcare-focused positions, I developed leadership, documentation, and customer-service skills through roles like Bartender Manager and receptionist work. I bring that same organized, people-first approach to every patient interaction.

Experience

Work history, roles, and key accomplishments

Patient Services Representative

SleepQuest

Oct 2024 - Mar 2025 (5 months)

Verified insurance eligibility and coordinated patient onboarding, scheduling, and follow-up for sleep therapy services. Maintained accurate electronic patient records and partnered with clinical teams to resolve patient concerns.

Insurance Verification Patient Onboarding Appointment Scheduling EMR EHR Systems HIPAA compliance Prior Authorizations Customer Service

Patient Service Representative

Heartland Dental

Apr 2024 - Sep 2024 (5 months)

Scheduled appointments and managed patient communications while verifying insurance coverage and processing patient payments. Maintained HIPAA-compliant patient records and supported front-office operations in a high-volume dental practice.

Appointment Scheduling Payment Processing HIPAA compliance Front Desk Operations Patient Communication Data Entry Customer Service

Farm Hand / Receptionist

Sunburst Farms

Jan 2011 - Jun 2023 (12 years 5 months)

Managed administrative records, phone systems, and customer communications to support daily farm operations. Delivered professional customer service through accurate organization and recordkeeping.

Record keeping Customer Communications Data Entry Customer Service Organization Multitasking Time Management Microsoft Office Suite

Medical Receptionist

Dr. Christopher Rose

Feb 2014 - Sep 2021 (7 years 7 months)

Managed front-desk operations, scheduling, and patient communications, including processing prior authorizations and insurance-related documentation. Handled billing inquiries and payment collection while maintaining confidentiality and accuracy of medical records.

Front Desk Operations Appointment Scheduling Prior Authorizations Insurance Documentation Billing Patient Communication Data Entry Customer Service

In-Home Caretaker

South Plains Community Action

Mar 2017 - Aug 2017 (5 months)

Assisted elderly and disabled clients with personal care and daily living activities. Documented care provided and monitored client well-being while maintaining confidentiality.

Daily Living Activities Confidentiality Time Management Patient Support Communication Multitasking

Bartender Manager

Crossroads Bar and Grill

Aug 2008 - Jan 2014 (5 years 5 months)

Supervised staff, handled training, scheduling, and daily bar operations. Managed inventory and helped maintain strong customer satisfaction through effective on-shift leadership.

Staff Supervision Training Scheduling Inventory Management Customer Service Leadership Multitasking Time Management