Sarrah RojalesSR
Open to opportunities

Sarrah Rojales

@sarrahrojales

Skilled administrative and operations professional with executive support experience.

Canada
Message

What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth and development.

I am an experienced administrative and operations professional with a strong background in executive support and people management. Currently, I serve as a People Department Manager at McDonald's, where I lead hiring, training, and shift operations in a fast-paced, customer-focused environment. My expertise lies in team development, labor optimization, and driving performance through effective systems and leadership.

Throughout my career, I have successfully provided comprehensive administrative support as a Virtual Assistant, managing scheduling, communication, and documentation with efficiency and discretion. I have a proven track record of enhancing operational efficiency and ensuring alignment with national and regional initiatives while fostering a high-performing team culture.

Experience

Work history, roles, and key accomplishments

MN
Current

Department Manager - People

McDonalds Quispamsis, NB

May 2025 - Present (2 months)

Monitored department goals using scorecards and participated in weekly planning meetings. Led internal communication through crew meetings, focus groups, and incentive programs.

UO
Current

Virtual Assistant

Upwork | Oljobs

Jan 2021 - Present (4 years 6 months)

Provided comprehensive administrative support to clients, handling various day-to-day tasks as needed. Responded to client inquiries via email and messaging platforms in a timely and professional manner.

MO

Food Service Supervisor

McDonalds Goderich Ontario

Feb 2022 - Present (3 years 5 months)

Monitored floor activity, coached team members, and maintained QSC standards. Adjusted crew positioning for optimal service and conducted post-shift evaluations.

UP

Virtual Assistant - YouTube Manager

Upwork

Jun 2021 - Present (4 years 1 month)

Assisted clients with administrative tasks and managed YouTube channels. Uploaded and scheduled videos, ensuring quality control.

LI

Account Executive

Lacson And Lacson Insurance Brokers, Inc.

Aug 2018 - Present (6 years 11 months)

Provided assistance to clients regarding coverage and procedure in the availment of benefits. Prepared monthly utilization reports and reports on excesses.

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines logoPP

Polytechnic University of the Philippines

Post Baccalaureate Diploma, Information Technology

Focused on current and emerging ICT trends to prepare for roles in the tech-driven workforce. Completed in September 2022.

San Sebastian College- Recoletos logoSR

San Sebastian College- Recoletos

Master in Business Administration, Business Industrial and Economics

Trained in industrial relations, marketing policies, and investment decisions. Completed in March 2019.

Polytechnic University of the Philippines logoPP

Polytechnic University of the Philippines

Bachelor of Science, Business Administration

Designed to provide students with a strong academic foundation in core business functions including general business administration, accounting, finance, project management, and human resources, marketing, international business, logistics and organizational behavior. Completed in December 2016.

Tech stack

Software and tools used professionally

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