Sarrah Rojales
@sarrahrojales
Skilled administrative and operations professional with executive support experience.
What I'm looking for
I am an experienced administrative and operations professional with a strong background in executive support and people management. Currently, I serve as a People Department Manager at McDonald's, where I lead hiring, training, and shift operations in a fast-paced, customer-focused environment. My expertise lies in team development, labor optimization, and driving performance through effective systems and leadership.
Throughout my career, I have successfully provided comprehensive administrative support as a Virtual Assistant, managing scheduling, communication, and documentation with efficiency and discretion. I have a proven track record of enhancing operational efficiency and ensuring alignment with national and regional initiatives while fostering a high-performing team culture.
Experience
Work history, roles, and key accomplishments
Department Manager - People
McDonalds Quispamsis, NB
May 2025 - Present (2 months)
Monitored department goals using scorecards and participated in weekly planning meetings. Led internal communication through crew meetings, focus groups, and incentive programs.
Virtual Assistant
Upwork | Oljobs
Jan 2021 - Present (4 years 6 months)
Provided comprehensive administrative support to clients, handling various day-to-day tasks as needed. Responded to client inquiries via email and messaging platforms in a timely and professional manner.
Food Service Supervisor
McDonalds Quispamsis, NB
Aug 2024 - Present (11 months)
Reviewed guest count and sales projections to plan staffing and operations. Led pre-shift huddles, set daily targets, and ensured execution with area managers.
Food Service Supervisor
McDonalds Goderich Ontario
Feb 2022 - Present (3 years 5 months)
Monitored floor activity, coached team members, and maintained QSC standards. Adjusted crew positioning for optimal service and conducted post-shift evaluations.
Virtual Assistant - Credentialling
Upwork
Feb 2022 - Present (3 years 5 months)
Provided superior customer service to candidates and facilities. Compiled and maintained current and accurate data for all candidates.
Executive Virtual Assistant
Online Jobs.ph
Oct 2021 - Present (3 years 9 months)
Maintained professionalism and strict confidentiality with all materials, exercising discretion when interfacing with the business. Demonstrated strong time-management skills and the ability to organize and coordinate multiple projects at once.
Virtual Assistant - YouTube Manager
Upwork
Jun 2021 - Present (4 years 1 month)
Assisted clients with administrative tasks and managed YouTube channels. Uploaded and scheduled videos, ensuring quality control.
Account Executive
Lacson And Lacson Insurance Brokers, Inc.
Aug 2018 - Present (6 years 11 months)
Provided assistance to clients regarding coverage and procedure in the availment of benefits. Prepared monthly utilization reports and reports on excesses.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Post Baccalaureate Diploma, Information Technology
Focused on current and emerging ICT trends to prepare for roles in the tech-driven workforce. Completed in September 2022.
San Sebastian College- Recoletos
Master in Business Administration, Business Industrial and Economics
Trained in industrial relations, marketing policies, and investment decisions. Completed in March 2019.
Polytechnic University of the Philippines
Bachelor of Science, Business Administration
Designed to provide students with a strong academic foundation in core business functions including general business administration, accounting, finance, project management, and human resources, marketing, international business, logistics and organizational behavior. Completed in December 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
linktr.ee/sarrahshayneSocial media
Job categories
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