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Carlo Cardenas

@carlocardenas

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Results-driven Operations Management Professional with expertise in support roles.

Canada

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What I'm looking for

I am seeking a dynamic environment where I can leverage my technical and organizational skills to drive operational excellence and enhance customer satisfaction.

I am an Operations Support Specialist with a strong track record of optimizing productivity and enhancing service quality. My experience spans various roles, including Customer Support Specialist and Operations Support Supervisor, where I have consistently delivered exceptional results through effective problem-solving and cross-functional collaboration.

Throughout my career, I have honed my skills in managing complex technical issues, training internal stakeholders, and implementing process improvements that drive operational excellence. My commitment to customer satisfaction and my ability to adapt in fast-paced environments have been key to my success in delivering high-quality support and fostering positive relationships with vendors and clients alike.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Fullscript

Oct 2023 - Present (1 year 8 months)

Delivered exceptional multi-channel customer support to practitioners and patients, ensuring a seamless and professional user experience. Diagnosed and resolved complex technical and account-related issues while maintaining high customer satisfaction. Contributed to team efficiency by identifying trends in customer feedback and recommending process improvements.

Customer Support Problem Solving Technical Troubleshooting Process Improvement

SAP Fieldglass Analyst

TELUS Communications

Feb 2022 - Dec 2024 (2 years 10 months)

Ensured the optimization and seamless operation of the SAP Fieldglass Vendor Management System. Collaborated with cross-functional teams to maintain operational excellence and streamline vendor management processes. Provided training and support to internal stakeholders, enhancing their proficiency in utilizing the platform.

Fieldglass Vendor Management Cross Functional Team Management Training Process Improvement

Operations Support Supervisor

Bitaccess Inc.

Jun 2021 - Nov 2022 (1 year 5 months)

Supervised daily operations and support team activities, ensuring adherence to performance standards. Developed and implemented support policies to streamline operations and improve efficiency. Collaborated with cross-functional teams to enhance operational workflows and align support strategies with organizational goals.

Team Management Policy Development Documentation Process Improvement

Operations Support Analyst

Bitaccess Inc.

Mar 2017 - May 2021 (4 years 2 months)

Managed customer email inquiries, delivering prompt and effective support to address technical and operational issues. Collaborated with operations teams to improve service delivery and provided insights to enhance support systems. Acted as a liaison between customers and the product team to influence product enhancements.

Customer Support Technical Support Collaboration