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Money Hawk

@moneyhawk

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Dynamic operations manager with a focus on efficiency and team success.

Canada

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What I'm looking for

I seek a role that values collaboration, innovation, and continuous improvement, where I can drive operational excellence and contribute to team success.

With over a decade of experience in operations management, I have honed my skills in team building, strategic planning, and process optimization. My journey began at Rogers Communication, where I successfully led a sales team, achieving a remarkable sales conversion rate of 81.72%. This foundational experience paved the way for my subsequent roles, including my tenure as VP of Operations at Providentia LTD, where I oversaw a significant renovation project that yielded a profitable divestment of $2.7 million.

At Management Facility Plus, I implemented innovative processes that streamlined communication for overseas workers and developed AI-driven solutions projected to save the company $171,000 annually. My commitment to fostering a culture of high performance and ensuring compliance with corporate standards has consistently driven operational efficiency across multiple locations. I am passionate about leveraging my expertise to create impactful results and enhance organizational performance.

Experience

Work history, roles, and key accomplishments

Management

Facility Plus

Oct 2024 - Mar 2025 (5 months)

Implemented new processes for overseas workers and updated company-wide email communications to streamline client, partner, and owner interactions. Developed and presented an AI-driven pitch deck projected to save the company $171,000 annually, while also creating new L&D processes for remote and in-office workers. Monitored daily operations, ensured contract consistency, and conducted performance

Process Improvement Communication Strategy Operations Management Contract Management

VP of Operations

Providentia LTD

Feb 2020 - Sep 2024 (4 years 7 months)

Developed and executed a strategic plan for company assets, including maintenance and disposal, to maximize company value and achieve business objectives. Oversaw a significant $900,000 renovation project in Kitchener, resulting in a profitable $2.7 million divestment. Managed multiple property locations across Ontario, ensuring operational efficiency and compliance through regular on-site visits.

Strategic Planning Asset Management Property Management Compliance Documentation

Manager/Supervisor

Just Energy

Jul 2013 - Dec 2019 (6 years 5 months)

Identified inefficiencies and suggested improvements, serving as the primary liaison across departments to foster collaboration and enhance customer experience. Successfully created and maintained a positive culture for over 80 agents within one year, achieving the highest regional succession planning success. Maintained a sales team conversion rate of 81.72% and suggested procedures that decrease

Process Improvement Customer Experience Team Leadership Sales Management Performance Metrics Coaching

Team Lead

Rogers Communication

Jun 2010 - Jul 2013 (3 years 1 month)

Recruited, developed, and retained high-performing sales teams, effectively managing their performance through coaching and constructive feedback. Motivated existing sales teams to become stronger and more unified, fostering a collaborative environment. Encouraged monthly sales targets of $6,000-$9,000 in Rogers' products, contributing to consistent revenue generation.

Sales Team Performance Management Coaching Recruitment Sales Targets Product Knowledge Customer Service

Education

Degrees, certifications, and relevant coursework

Unknown

Bachelor’s degree, Business Administration

Focused on project management, organizational behavior, and supply chain management. This program provided a comprehensive understanding of business operations and strategic planning.

Unknown

Certification, SIX SIGMA Green/Yellow Belt

Activities and societies: Enhanced productivity through strategic communication and understanding how individual and group dynamics shape organizational performance and inform management strategies. Applied supply chain management insights to assess the effects of local and global environmental changes, ensuring adaptability and resilience in an ever-evolving markets.

Specialized in business operations, waste management, and results implementation. Leveraged business expertise to drive impactful results by analyzing the intersection of economic, social, and environmental trends and their influence on all facets of business operations.