At Zeers Inc., I lead enterprise ServiceNow architecture across ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC, SPM, CMDB, CSDM, and AI-powered workflows. I turn transformation priorities into scalable platform roadmaps, governance standards, and secure integrations.
I've designed Discovery, Service Mapping, Event Management, AIOps, CMDB governance, HAM Pro, SAM Pro, and SaaS License Management solutions that improve service visibility, configuration accuracy, operational reliability, and software governance. I also connect ServiceNow with SAP, Oracle, Workday, Salesforce, AWS, Azure, and security scanning tools through APIs, IntegrationHub, and MID Servers.
Across Zeers, Conversable, and Acktinos, I've built and modernized ServiceNow applications with JavaScript, Glide APIs, App Engine, Flow Designer, UI Builder, Virtual Agent, and Now Assist. I lead technical standards, mentor teams, and focus on practical automation that makes enterprise service operations easier to run and improve.
