Open to opportunities

Mike Pasoon

@mikepasoon

Message

I build enterprise ServiceNow platforms that automate operations, compliance, and asset management.

Zimbabwe

Message

What I'm looking for

I'm looking to lead enterprise ServiceNow strategy, architecture, automation, governance, and roadmap delivery while partnering with stakeholders to improve compliance, operational efficiency, and user experience.

I've delivered enterprise ServiceNow solutions at CACI, Peraton, Egnyte, and Calsoft across ITSM, ITOM, ITAM, SAM Pro, CMDB, Discovery, HRSD, GRC/IRM, and CSM. I design secure, scalable platform architecture and integrations that improve automation, software compliance, infrastructure visibility, and service delivery.

I translate business vision into ServiceNow roadmaps, governance models, and actionable delivery plans. My work spans JavaScript development, Flow Designer, REST/SOAP integrations, cloud automation, Performance Analytics, and Generative AI capabilities, while mentoring developers and partnering with business, infrastructure, cloud, and asset-management teams.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Architect

Current

CACI

Jun 2026 - Present (2 months)

Led implementation and enhancement of ServiceNow SAM Pro, configuring software models, entitlements, and license positions. Developed customizations and integrations to automate processes and improve compliance.

ServiceNow SAM Business Rules Script Includes Flow Designer REST SOAP Performance Analytics ACLs RBAC SAML OIDC

ServiceNow Architect

Peraton

Jun 2024 - May 2026 (1 year 11 months)

Led enterprise-wide ServiceNow integrations across CMDB, ITSM, ITOM, CSM, and external systems. Designed custom applications and ITOM capabilities to enhance automation and visibility.

ServiceNow CMDB ITSM ITOM CSM Salesforce Splunk QRadar Angular Backbone jQuery JavaScript Discovery Event Management Solarwinds SCOM Dynatrace Azure GRC IRM TPRM ITBM Power Automate PowerShell Python ITIL Agile DevOps

Lead ServiceNow Developer

Egnyte

Mar 2021 - Jun 2024 (3 years 3 months)

Led delivery of enterprise ServiceNow solutions for healthcare, transforming requirements into automated workflows. Developed integrations and automation to improve service delivery and operational efficiency.

Senior ServiceNow Developer

Calsoft

Jul 2015 - Mar 2021 (5 years 8 months)

Collaborated with stakeholders to translate requirements into scalable ServiceNow solutions. Designed and enhanced core modules and led CMDB governance initiatives.